Overview
What is PatientPop?
PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.
PatientPop - poor in customer service
PatientPop Review
Caveat Emptor - don't waste your time or money
Aggressive sales tactics, unorganized, messy, and ended up fraudulently charging my credit card for months.
PatientPop eh
Big Bang for the Buck
PatientPop is an all-in-one platform
Pricing
Foundation
$700.00
Plus
$850.00
Pro
$900.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is PatientPop?
PatientPop Video
PatientPop Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(7)Community Insights
- Business Problems Solved
Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the features and suggestions provided by PatientPop, users have been able to attract new patients and increase the flow of patients in their offices. The platform offers webinars and guidance on implementing effective marketing strategies, helping users grow their businesses.
While many users have reported positive experiences with PatientPop, there have been some challenges encountered. Some users have faced difficulties with the multiple provider feature, as well as issues regarding SEO tracking and online scheduling. Despite an increase in potential new patients reaching out, conversion has been a struggle for some users due to insurance acceptance and unclear online scheduling systems.
The website redesign process has been described as messy by some users, with pages and images being left out without any notification. However, despite these challenges, users still subscribe to PatientPop in order to optimize their web presence and increase web traffic.
There have been mixed experiences with the sales and onboarding teams, with some users expressing dissatisfaction with the communication and follow-through. Additionally, there have been complaints about the limited SEO and reputation management services offered by PatientPop. Users have also faced difficulties when trying to cancel their subscriptions or dealing with unauthorized charges on their credit cards.
Some users have raised concerns about the website design and lack of support from PatientPop. Getting access to support and obtaining a copy of the contract has also proven challenging for some users. Furthermore, inclusion of a non-working Google number has caused confusion for customers and the owner of that number.
Overall, the experience with PatientPop varies among users. While some are satisfied with the service and support provided, others feel dissatisfied due to various issues encountered during their usage of the platform.
Attribute Ratings
Reviews
(1-7 of 7)PatientPop - poor in customer service
- Nothing
- Nothing
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- Customer support
PatientPop Review
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Caveat Emptor - don't waste your time or money
Aggressive sales tactics, unorganized, messy, and ended up fraudulently charging my credit card for months.
The only thing that was done stealthily and without my consent, was PatientPop was charging my credit card without sending me any invoice or notification for $600 a month. I was unaware, because 1. Sales rep signed me up for $950 a month. 2. I informed sales rep I wanted to cancel within 3 business days. 3. NO SERVICE WAS EVER PERFORMED. They essentially stole money from my credit card fraudulently. Now after I disputed the charges, they are disputing my credit card dispute! This is a complete waste of my time because their sales rep was not straightforward and very aggressive in his sales tactics. Now my credit card is saying that PatientPop does not bill in US dollars and they will refund the currency after the conversion if the dispute goes through. PatientPop also NEVER sent me a copy of what they considered a contract. Without a copy, I do not know what I signed, and what was told to me was that nothing would begin until after the mandatory training session and new website was uploaded and running. NONE of this was done.
I also hate their commercials online, where they depict the Doctors in the waiting room and the patients interviewing them like a game. It completely undermines the RESPECT that doctors deserve especially in the times of COVID19. Whether you like it or not, you will need a skilled health care professional. And it won't be us worrying about lack of patients. Because it takes decades to train us and there will always be a need. So here is your review, PatientPop. You unlawfully fraudulently charged my credit card for 4 months without me knowing because you charged a random amount of $600 when the amount was not even that. Now I know why my friend who is a dentist in NY left and is using another private company. The sales person is only interested in that, sales and their bonuses. They (sales rep) make so many promises, but in reality, they don't even understand the complexity of SEO and website design, etc. Money is hard to make. Honest money, even harder. PatientPop essentially stole money from my accounts during the time of a pandemic when the funds could and should have been used to buy PPE, etc. They are also very expensive. I have a personal contact that I can refer professionals to if they are interested however, he can only take a few because that is his side job.
- Empty promises.
- Not sending invoices of copy of contracts.
- Fraudulently charging credit card account for a random amount.
- Aggressive sales personnel.
- Undermines the healthcare field in their cheap commercials online.
- Should conduct business appropriately.
- Should provide copy of contracts and invoices.
- Should notify subscribes of when their credit cards are being billed.
- Lack of respect for the healthcare professionals in their commercials.
PatientPop eh
- Simple web design
- Appointment request dashboard is easy to use
- Support team does what they can or will explain why something cannot be fixed
- The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
- PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
- PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.
Big Bang for the Buck
- Regular assistance with our website.
- Regular assistance with online marketing strategies.
- Recommendations for increased marketing visibility.
- Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
- Ability to have more fields in the appointment request module be required.
- Less expensive annual fee.
PatientPop is an all-in-one platform
- Booking online appointments through our website or directly through yelp
- Elegant, organized website
- Send patient reminders
- Increase Ranking SEO to 1st page of Google
- Handles patient online reviews
- Looking forward to link with our EHR system, they currently integrate with some companies though
- Google calendar integration
- Improve SEO ranking on Siri and Amazon’s Alexa