Overall Satisfaction with Blackbaud CRM
We are pretty much a Blackbaud shop, using Blackbaud products for finance, development, and student management. The push to go with Blackbaud has been mainly to build as seamless an interaction as possible between the needs of those three departments. We are soon going to implement the next version of the finance and fund development software, and are currently implementing the worlds-of-difference replacement Blackbaud is developing for their student management solutions.
- Help desk. Can't praise that enough. As the main in-house resource for figuring out all things Blackbaud, when something "interesting" occurs their online chat is both responsive, helpful, and delightfully prompt.
- Reaching out to customers to get their input. Particularly in the past 5 years, Blackbaud has vastly improved their interest in listening to their customers.
- The interface is overly complex - intimidating for the new user. That said, they are working on improving that with the next generation. It will be interesting to see what abilities will go by the wayside in an effort to simplify.
- Setting up user access is complex, and not complex enough in some cases.
- This is difficult to measure. It isn't so much that Blackbaud has saved us time and effort, as it has given us a different way to do things.