Overall Satisfaction with Code42 CrashPlan
I use CrashPlan as a budget point solution for small businesses and SOHO clients. This is predominantly to provide backup of critical data for individuals, families, or small businesses. It is not to provide system recovery backup but specifically focuses on the critical/important data an individual, family or small business would want to have backed up, off-site. Invariably it is used as the off-site component of a classic 3-2-1 backup plan.
- Product is pretty easy to configure (Less than 30 minutes for a single computer)
- Product generally grinds away without any noticeable issues
- Regional cloud storage locations are fairly unique for this kind of product at this price point
- Technical support
- Support ticketing and lifecycle
- Phone support hours
- I think you should have an idea where the beef is by now
- Price
- General reliability. Although woe is me if/when things to go wrong and I need to get support.
- Regional/local data storage options
- A positive is that it has allowed me to implement a very cost-effective cloud backup point solution for multiple clients
- A negative is, in case you haven't got it yet... Support is consistently sub-par
- Veritas Backup Exec and NAKIVO Backup & Replication
CrashPlan (in my specific case the CrashPlan Pro or CrashPlan for Small Business (there seems to be somewhat of an ongoing identity crisis with the products) is significantly lower overhead, in terms of cost and complexity, when compared to the other two products I have evaluated/used. The downsides are that it is also significantly less functional than the other products. CrashPlan is, as I have said a good value simple point solution.
Do you think CrashPlan delivers good value for the price?
Yes
Are you happy with CrashPlan's feature set?
Yes
Did CrashPlan live up to sales and marketing promises?
Yes
Did implementation of CrashPlan go as expected?
Yes
Would you buy CrashPlan again?
Yes
Code42 CrashPlan Support
Pros | Cons |
---|---|
Knowledgeable team | Slow Resolution Poor followup Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
This is not an option, as far as I know.
Yes - No. I was given a confirmation that it is a known bug and that they had no officially published article about it.
The technicians in support appear to be very knowledgeable about the product. It's just a shame their overall approach to supporting their Pro/SMB versions of the product appears to be so poor.