Automate Review
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
We are a managed service provider so we use Automate for all our MSP clients; it helps us to monitor updates for our customers and, if needed, uninstall updates if something went wrong.
- Takes care of updates
- Support
- Technical documentation
- Has a big learning curve just starting out.
- Needs mores simplified directions.
- Better support.
- Made our team more productive.
- Able to concentrate on new requests faster.
- We can be more proactive than reactive.
- SolarWinds Remote Monitoring & Management (RMM)
It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once Automate is set up, it will take away the mundane tasks that take a lot of your staff's time.
Do you think ConnectWise Automate delivers good value for the price?
Yes
Are you happy with ConnectWise Automate's feature set?
Yes
Did ConnectWise Automate live up to sales and marketing promises?
Yes
Did implementation of ConnectWise Automate go as expected?
No
Would you buy ConnectWise Automate again?
Yes