Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
- Share screen, files, chats between users
- Easy and automatics agent deployment
- Reconnection if the session reboot
- Assigned station to specific user
- Allow access to PC console session
- Secure access with 2 factors authentication
- Single pane of glass for administrative
- Agent backward version is not support
- Did not have single sign on to assign desktop
- User profile and Active Directory GPO imbedded would be nice
- Provide a remote access to PC and equipment for users
- Secure access with multi factors authentication
- Central administrative control
ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a secure client access with multi factors authentication.
Do you think ConnectWise ScreenConnect delivers good value for the price?
Yes
Are you happy with ConnectWise ScreenConnect's feature set?
Yes
Did ConnectWise ScreenConnect live up to sales and marketing promises?
Yes
Did implementation of ConnectWise ScreenConnect go as expected?
Yes
Would you buy ConnectWise ScreenConnect again?
Yes