ConnectWise Control works really well for us.
April 16, 2021
ConnectWise Control works really well for us.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
- Saves a lot of time setting up sessions
- Intuitive so less training needed for new techs
- Ran into a bandwidth issue when working on a mobile hotspot
- Apple Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)
In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are some features that the other products I've used support but mostly because they are designed to be used for local computers and not those across the internet.
Do you think ConnectWise ScreenConnect delivers good value for the price?
Yes
Are you happy with ConnectWise ScreenConnect's feature set?
Yes
Did ConnectWise ScreenConnect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ConnectWise ScreenConnect go as expected?
Yes
Would you buy ConnectWise ScreenConnect again?
Yes