Overall Satisfaction with Code42 CrashPlan
This is being used to backup our important users (President, CFO, Head Account, Head Sales person, etc), any user that would cause major problems for the company if they were hit with Ransomware or the like are protected. I've used this to restore a user when they receive new computers or a single file needs to be restored (or a few files).
- Backup - this software does a great job at backup.
- Runs in the background and doesn't cause any issues.
- Alerting is excellent and on point.
- Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
- While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
- Your ROI on this product is great - $10/mo for unlimited storage, you can't really beat that.
- Will save your ass and make you look like a hero when the your CFO or President gets hit with Ransomware. Or any of your end users.
For personal, end user backup CrashPlan really is the best option in my opinion. Easy to use, easy to manage, relatively easy to recover.
Code42 CrashPlan Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure
My user was getting a new computer. In an effort to get the most up to date data, I decided to use CrashPlan to restore the files. As I had never done this, it was a bit confusing the first time. I called CP and they walked me through the process, provided me with wiki articles WITH pictures so I could see what they were describing and got me up and running pretty quickly.