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Dentrix was good when we had 3 practices, but not great as we grow
June 17, 2022

Dentrix was good when we had 3 practices, but not great as we grow

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Dentrix Enterprise

Overall Satisfaction with Dentrix

We schedule patients, keep track of patient and family records, we upload x-rays to Dentrix and also save a lot of time because we do not have to use paper any more to track our patient information. We upload health history forms. The problem that it helps with is making sure all our patients' information is safe and secure.
  • Scheduling.
  • Charting.
  • Syncing quickly.
  • Outdated--it's not cloud based.
  • Does not pull reports we need for patients like demographics in flow charts.
  • Is not an open API.
  • Patient security.
  • Scheduling.
  • Family files.
  • Saved us lots of time.
  • Given us consistency among charting.
  • Organized our communication internally.
Dentrix seemed to be the best fit when we were small and only three practices. But now we are looking into other options like tab 32, the cloud-based system. We are looking into Dentrix Ascend because it is cloud-based and we are about to run out of space on our server. I think that it has not kept up with the other software because it is not able to handle online scheduling and automatic patient communication so we have to hire a third-party to do that right now.

Do you think Dentrix delivers good value for the price?

Yes

Are you happy with Dentrix's feature set?

No

Did Dentrix live up to sales and marketing promises?

Yes

Did implementation of Dentrix go as expected?

Yes

Would you buy Dentrix again?

No

This software is definitely a leader in dental, But it has a long way to go. Being in marketing I wish it could connect to HubSpot or other marketing platforms and tell me exactly who came in as a patient and where they came from. Right now there is no way to do it. That I know of at least. I think an office that is more old school and not as progressive as we are would do great with it, but we are in need of a more advanced software. We are looking into other options right now like tab 32.