Dentrix was good when we had 3 practices, but not great as we grow
June 17, 2022
Dentrix was good when we had 3 practices, but not great as we grow
Score 7 out of 10
Vetted Review
Verified User
Software Version
Dentrix Enterprise
Overall Satisfaction with Dentrix
We schedule patients, keep track of patient and family records, we upload x-rays to Dentrix and also save a lot of time because we do not have to use paper any more to track our patient information. We upload health history forms. The problem that it helps with is making sure all our patients' information is safe and secure.
- Scheduling.
- Charting.
- Syncing quickly.
- Outdated--it's not cloud based.
- Does not pull reports we need for patients like demographics in flow charts.
- Is not an open API.
- Patient security.
- Scheduling.
- Family files.
- Saved us lots of time.
- Given us consistency among charting.
- Organized our communication internally.
Dentrix seemed to be the best fit when we were small and only three practices. But now we are looking into other options like tab 32, the cloud-based system. We are looking into Dentrix Ascend because it is cloud-based and we are about to run out of space on our server. I think that it has not kept up with the other software because it is not able to handle online scheduling and automatic patient communication so we have to hire a third-party to do that right now.
Do you think Dentrix delivers good value for the price?
Yes
Are you happy with Dentrix's feature set?
No
Did Dentrix live up to sales and marketing promises?
Yes
Did implementation of Dentrix go as expected?
Yes
Would you buy Dentrix again?
No