Overall Satisfaction with Desk.com
Desk.com is an easy-to-use cloud-integrated customer help-desk tool that pretty much covers all the basic options that one requires. It is used to log the tickets through any medium and gives a holistic view of communicating to the customer right from the inception of the ticket to its closure.
- Ease of Use
- Integration across platforms
- Multi-lingual support
- Customizability according to the requirement
- Pricing plan
- Reporting features
- Reliable service
- Quick query resolution
- Comparatively costly
Do you think Desk.com (discontinued) delivers good value for the price?
Not sure
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
No