Choose Desk.com today
July 12, 2022
Choose Desk.com today
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
Our company uses Desk.com mainly to handle the service level of customer success. Our customers are able to create cases (same as tickets) or raise a concern through their customer portal and Desk.com would filter these cases or concerns to the relevant department. Recently we have been able to filter incoming emails using Desk.com.
- Save cases (tickets) for future reference
- The merging of cases (tickets)
- Desk.com helps with customer self service
- Attachments sent in email are not loaded clearly
- Nothing else so far, everything else is okay
- Desk.com has helped to increase Customer success drastically since we started to use it.
- Our departments are able to monitor their cases better
- Our cases turn over time has improved greatly
We have not used any products like Desk.com
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes
Evaluating Desk.com and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
The single most important factor in your decision would be the product features, usability, and reputation of the product.
If we should choose a product for our company again, we would definitely choose Desk.com all over again.