Worried about dropouts at various stages of product journey - help is here!!
September 29, 2022
Worried about dropouts at various stages of product journey - help is here!!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight PX
We use Gainsight PX as an integrated platform with Salesforce to understand where are our customers in our journey. It helps us score customer opportunities and understand the health of our customers in the CRM pipeline. It provides very intuitive analytics on top of Sales Force which generates more revenue with same pipeline. It helps us focus on high-priority leads.
- Lead Health Scoring
- Provide Analytics on Customers
- Provide actionable reminders for sales reps
- Integration with a lot of CRMs is very complex
- Integration involves IT companies and is not straightforward
- Gainsight PX does not have AI capabilities for lead scoring
- Higher satisfaction in customer success teams
- Higher ROI
- Better Customer insights and trends capture
- Heap
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
Do you think Gainsight PX delivers good value for the price?
Yes
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight PX go as expected?
Yes
Would you buy Gainsight PX again?
Yes