Overall Satisfaction with JIRA Software
I have experienced JIRA in two major areas:
1 ) a tool supporting internal users or client requests (internal or external service desk/help desk).
2) a teamworking tool for the sharing of software specifications during software development.
1 ) a tool supporting internal users or client requests (internal or external service desk/help desk).
2) a teamworking tool for the sharing of software specifications during software development.
- Excellent tool for supporting internal or external users. If you want to start, you can go to the cloud/online subscription which is very cheap and you can start immediately with preconfigured processes
- Great tool for sharing business and IT requirements in SW development. Requires connection of JIRA and Confluence which works fine after initial configuration.
- Available basic reporting of performance of teams or individuals.
- An immediate good overview of severity (priority) of tickets, resolutions KPIs, etc.
- The processes can not be thoroughly analyzed, visualized and managed. Although a basic reporting is available and reports can be customized, the process discovery in a complex environment is not supported. This can, however, be provided by an external process mining application. JIRA can export the data or provides access to its database via API.
- This tool can save a lot of money by visualizing project progress, regardless if you develop in a waterfall or agile mode. Imagine saving just 1 day on a project with 50 programmers just by being able to recognize an issue in development. The monthly subscription fee per user was back in 2018 a peanut.