Item: JitBit Help Desk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use JitBit Help Desk with all end users to receive and handle IT helpdesk tickets. We are also starting to expand use of the product to other groups such as the finance department. We have several thousand end users who use the product when contacting our helpdesk for assistance in evereday problems.

Pros and Cons

Communication with end users
Efficient UI for heldesk personnel
Integration options with other products

Reporting functionalities could be better
Improvements to user management
Expansion to AI functionalities

Return on Investment

Our old Help Desk product was outdated so JitBit Help Desk improved our helpdesk productivity
We can also offer help desk product to other groups besides IT
End users are better serviced with modern product

Alternatives Considered

Microsoft System Center Service Manager

JitBit Help Desk is more modern and easy to use (web-based). Customizing different areas is also simpler. Product is still receiving feature updates.

Key Insights

Do you think JitBit Help Desk delivers good value for the price?

Yes

Are you happy with JitBit Help Desk's feature set?

Yes

Did JitBit Help Desk live up to sales and marketing promises?

Yes

Did implementation of JitBit Help Desk go as expected?

Yes

Would you buy JitBit Help Desk again?

Yes

Other Software Used

VMware vCenter, Veeam ONE, Barracuda Cloud-to-Cloud Backup

Likelihood to Recommend

Product is well suited for basic email and phone communication with end users IT-problems. Product is reasonably priced compared to more popular alternatives. As it is less popular, there is more limited support for the product from third party partners. I would recommend the product for smaller and less complex IT environments.

Well balanced helpdesk product

Overall Satisfaction with JitBit Help Desk