We ended up switching from Lighthouse because we outgrew it.
Updated May 09, 2022
We ended up switching from Lighthouse because we outgrew it.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lighthouse 360
patient communication, appointment reminders, requests for reviews, filling appointments, recare reminders
- templates for email campaigns
- minimal glitches
- good customer service
- We have to stay on them when we need a change implemented
- we are not able to make changes ourselves to the automatic messages
- limited ability to customize emails
- appointment reminders
- appointment confirmations
- text messaging patients
- positive: gotten more patients in the door
- negative: sent out the wrong info before because of a glitch in the system
Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.
Do you think Lighthouse 360 delivers good value for the price?
No
Are you happy with Lighthouse 360's feature set?
No
Did Lighthouse 360 live up to sales and marketing promises?
Yes
Did implementation of Lighthouse 360 go as expected?
Yes
Would you buy Lighthouse 360 again?
No