A Great Tool If You Can Dedicate The Time To It
April 07, 2020
A Great Tool If You Can Dedicate The Time To It
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quantum Metric
Quantum Metric gets used only in the ecommerce and IT departments by select people. We use Quantum Metric to find and fix reported customer issues, find any site errors, and find user pain points that we can solve.
- Easy to share recorded sessions with wider team
- Creating and saving segments
- Plentiful options for filtering and finding the session recordings needed
- Steep learning curve
- Hard to find a glossary or dictionary of terms. Sometimes it's trial and error to get to what I am looking for.
- Errors page is harder to use after the redesign.
- I don't know.
Quantum Metric is a huge leap up from Mouseflow, which is very basic. Quantum offers more filters so I'm not sifting through thousands of recordings to find one or two. My organization uses Adobe for our everyday analytics and not Quantum. They do different things and I don't think we could use Quantum as our main analytics platform. I did not select Quantum Metric. In fact, I had never heard of it until the company contracted with the service. Selecting software is above my pay grade.
Do you think Quantum Metric delivers good value for the price?
Not sure
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quantum Metric go as expected?
I wasn't involved with the implementation phase
Would you buy Quantum Metric again?
Yes