ServiceNow, a system I don't have to worry about failing me
August 09, 2014
ServiceNow, a system I don't have to worry about failing me
Score 10 out of 10
Vetted Review
Verified User
Software Version
Calgary, Dublin, Eureka
Modules Used
- Incident, Problem, Change, Configuration, Knowledge, Custom Applications, BSM Map, Survey
Overall Satisfaction with ServiceNow
It is being used in a business unit to support a drive towards using ITIL and DevOps to provide better IT Service Management
- Transparency. It is possible to report on almost any activity type within the application.
- Integration. Once you understand how the platform can be leveraged to build data integrations to existing data sources you'll find value in having a single pane of glass to see and manage your processes
- Documentation. I've found the ServiceNow wiki to be full of extremely helpful content and their online user community to be helpful in getting response to content not already found in their wiki.
- Training. Official industry recognized certifications do not appear to be ready yet for their platform.
- Bugs. Visibility to bugs when they're known vs opening a ticket to the support team such as being subscribed to an email list for admins.
- Supports speed to delivery
- Supports single interface to support multiple platforms
- Provides incentive to understanding ITIL/DevOps/Agile as it's prebuilt areas support these frameworks
I've primarily used internally written ticketing systems, but the biggest difference is no platform that I've used has been a system in which I could contribute to develop.