Great ticketing system to identify and resolve problem areas
October 14, 2019
Great ticketing system to identify and resolve problem areas
Score 9 out of 10
Vetted Review
Overall Satisfaction with SolarWinds Web Help Desk
We use SolarWinds Web Help Desk for our IT and software development support ticketing system. SolarWinds is utilized throughout our entire organization. SolarWinds has helped our IT and development teams be more responsive to staff and customers. It provides clear reporting for our problem areas and how to reduce our support ticket count.
- The reporting is great and shows our IT and Development teams what issues are causing the most amount of support tickets.
- Tracks tickets by user, department, issue, and status of ticket.
- Customization is great and you add custom fields to fit your exact needs.
- Better integration with 3rd party software providers.
- Wish there were better reporting templates.
- Technical support needs some work since it's inconsistent with SolarWinds. But most solutions can be found online.
- We are able to reduce costs by finding the problem areas when we generate reports from SolarWinds.
- Free up IT and Development staff to focus on other projects.
- SolarWinds has done a great job at what it's designed to do which is a full ticketing system that can be customized to your exact needs.
Do you think SolarWinds Web Help Desk (WHD) delivers good value for the price?
Yes
Are you happy with SolarWinds Web Help Desk (WHD)'s feature set?
Yes
Did SolarWinds Web Help Desk (WHD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Web Help Desk (WHD) go as expected?
Yes
Would you buy SolarWinds Web Help Desk (WHD) again?
Yes