Overall Satisfaction with Zoho Desk
Zoho Desk was used our ticketing system for many years. It helped us separate the client tickets from internal tickets. We were able to communicate back and forth with our clients. We used it as a way to track projects and manage workflow. It served as our primary service desk until we switched.
- Easy to assign agents
- Message updates were easy to follow
- Not a whole lot of features
- Tickets are bare bones at times
- Fast response time
- Updates in real-time
Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and it was incredibly difficult. Zoho Desk was much faster, even though there wasn’t much of a filter to use.