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8x8 Contact Center Scorecard Summary
Feature Scorecard Summary
What is 8x8 Contact Center?
8x8 Contact Center is designed to enable any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics. 8x8 includes interoperable team messaging as a native entitlement to enhance customer service, removing corporate silos that prevent information sharing and degrade customer support. Also included with each agent license is integration with major CRM applications and an Open API for extended third party system connectivity. Key features include:
•Integrated voice, web chat, email and social
•One-click subject matter expert access
•Interoperable team messaging
•Skills based routing
•Built-in CRM integration and APIs
•Customer engagement analytics
•Post-call surveys
•Co-browsing
•Graphical call flow design
•Queued and Web Callback
•Fully context aware of customer journey
•Supervisor feedback in real time
•Advanced speech and interaction analytics
•Predictive outbound campaigns
•Quality, collaborative performance management
•Unlimited calling within 46 countries
8x8 Contact Center Downloadables
8x8 Contact Center Integrations
8x8 Contact Center Competitors
8x8 Contact Center Support Options
Free Version | Paid Version | |
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Phone | ||
Social Media | ||
Video Tutorials / Webinar | ||
Live Chat | ||
Forum/Community | ||
FAQ/Knowledgebase |
8x8 Contact Center Technical Details
Deployment Types: | SaaS |
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Operating Systems: | Unspecified |
Mobile Application: | No |