8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of Experience Communications as a Service (XCaaS). XCaaS brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform.
The 8x8 eXperience Communications Platform™ is the first and only true XCaaS platform in the market and optimizes omnichannel customer experience with data-driven insights while enabling robust employee engagement in a work-from-anywhere world.
Our products and services include:
An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels
A powerful conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions
A full suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics
Best-in-class, enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries
Business SMS/MMS and internet fax
End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce
