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8x8 Work

8x8 Work
Formerly 8x8 X Series


What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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10 out of 10
February 11, 2024
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
  • Call recording (300)
  • Directory of employee names (307)
  • Message alerts (336)

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
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View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.2

Call Management

Customized phone system settings

Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.

The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Reviews and Ratings


Attribute Ratings


(1-9 of 9)
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Score 10 out of 10
Vetted Review
Verified User
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
Score 9 out of 10
Vetted Review
Verified User
We did have some issues getting different Office platforms to work with 8x8 at first, At the time of implementation many users were still on Office 2007 & 2010, Once we got rid of these platforms and only used 2013, 2016 & Office365 everything seems to mesh much better now without a hitch
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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