Adlumin, an N-able company Review Insights

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Insights from Adlumin, an N-able company Reviewers

Based on 31 verified reviews published in the last 18 months

What other products like Adlumin, an N-able company have you used or evaluated?

31 answered

Reviewers evaluating or utilizing alternatives to Adlumin, an N-able company, most frequently cited SentinelOne and Arctic Wolf products. SentinelOne products were mentioned by 10% of reviewers, while Arctic Wolf offerings were noted by 6% of the review sample. These mentions generally positioned them as comparable solutions within the cybersecurity and managed services landscape, without a clear consensus on their comparative advantages or disadvantages based on the available data. The discussions around these alternatives suggest that organizations consider a range of managed detection and response (MDR) and security information and event management (SIEM) platforms when evaluating their security posture and operational needs. While these products are identified as alternatives, the limited number of mentions suggests that they represent emerging patterns rather than widely adopted alternatives among the current reviewer base.

SentinelOne Products

3 mentions

A small segment of reviewers, representing 10% of the total, identified SentinelOne products as alternatives they have…

A small segment of reviewers, representing 10% of the total, identified SentinelOne products as alternatives they have used or evaluated. These mentions indicate that organizations consider SentinelOne's AI-driven security platforms and data aggregation tools in their security stack evaluations. Specific products like SentinelOne Purple AI, Vigilance, and DataSet were referenced, suggesting a diverse range of SentinelOne solutions are considered alongside or instead of Adlumin.

Arctic Wolf Products

2 mentions

Arctic Wolf products were cited by 6% of reviewers as alternatives or comparable solutions. These mentions highlight Ar…

Arctic Wolf products were cited by 6% of reviewers as alternatives or comparable solutions. These mentions highlight Arctic Wolf's managed security services, particularly in the areas of security awareness and threat detection. Reviewers specifically noted Arctic Wolf's Managed Security Awareness and Managed Detection and Response offerings, indicating a focus on comprehensive outsourced security operations.

What positive or negative impact (i.e. Return on Investment or ROI) has Adlumin, an N-able company had on your overall business objectives?

31 answered

Adlumin by N-able has demonstrated a significant positive impact on business objectives for a majority of reviewers, primarily through enhancing security posture and generating operational efficiencies. A substantial 23% of reviewers highlighted considerable time savings, often due to automation of patching, report generation, and reduced manual intervention in security incident response. This efficiency also extends to cost reductions, with 16% of reviewers reporting direct savings on cyber insurance and overall operational expenses. Furthermore, 19% of reviewers attested to improved security, noting a reduction in incidents and a heightened sense of protection against various threats. However, these benefits are somewhat tempered by concerns regarding false positives, which 16% of reviewers identified as a negative impact, leading to productivity loss and unnecessary investigations. Despite these challenges, the overall sentiment points to Adlumin as a valuable tool for bolstering security and streamlining operations.

Time Savings

7 mentions

Reviewers frequently reported that Adlumin significantly reduces the time spent on security-related tasks, citing autom…

Reviewers frequently reported that Adlumin significantly reduces the time spent on security-related tasks, citing automation of patching, report generation, and initial incident response. This allows technical staff to focus on more strategic projects and reduces the need for constant on-call availability. Reviewers noted savings of several hours daily or countless hours in investigation.

Improved Security

6 mentions

A notable 19% of reviewers indicated that Adlumin has directly led to a stronger security posture, with some reporting…

A notable 19% of reviewers indicated that Adlumin has directly led to a stronger security posture, with some reporting zero incidents beyond initial discovery since implementation. The continuous monitoring and rapid response capabilities contribute to a greater sense of protection for clients and internal systems, operating 24/7.

False Positives

5 mentions

Concerns about false positives were raised by 16% of reviewers, who noted that these events can lead to a loss in produ…

Concerns about false positives were raised by 16% of reviewers, who noted that these events can lead to a loss in productivity and require time-consuming reactions. Such incidents can impact day-to-day operations and necessitate additional administrative effort to investigate and remediate, sometimes without prior notification of known issues.

Cost Savings

5 mentions

Adlumin contributed to financial benefits for 16% of reviewers, who experienced direct cost reductions. These savings w…

Adlumin contributed to financial benefits for 16% of reviewers, who experienced direct cost reductions. These savings were realized through lower cyber insurance premiums, prevention of malware-related expenses, and a competitive price point for the software itself, particularly for mid-level businesses.

Security against threats

2 mentions

Reviewers noted that Adlumin enhances overall security by providing robust protection against external threats. The pla…

Reviewers noted that Adlumin enhances overall security by providing robust protection against external threats. The platform is seen as instrumental in increasing the security posture of organizations, safeguarding them from various malicious activities.

Besides Adlumin, an N-able company, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

31 answered

Reviewers frequently incorporate a range of solutions into their daily operations, with N-able products appearing prominently within their IT management stacks. N-able N-sight RMM is a foundational remote monitoring and management tool, cited by 23% of reviewers as a core component of their infrastructure. Similarly, N-able N-central, mentioned by 19% of reviewers, serves a comparable role, often alongside other N-able offerings. Data protection is a key area, with Cove Data Protection being a component of the tech stack for 16% of reviewers, indicating its importance in safeguarding information. Security solutions are also essential, evidenced by SentinelOne Singularity, which 16% of reviewers identify as part of their regular toolkit, often alongside other security or RMM platforms. Beyond specialized IT management and security, general productivity suites like Microsoft 365 are regularly utilized by 10% of reviewers, often integrated with other Microsoft services to enhance collaboration and workflow. These tools collectively represent the diverse operational requirements of the surveyed users, integrating various functionalities from remote management to data security and office productivity.

N-able N-sight RMM

7 mentions

N-able N-sight RMM is a frequently mentioned remote monitoring and management tool, cited by 23% of reviewers as a core…

N-able N-sight RMM is a frequently mentioned remote monitoring and management tool, cited by 23% of reviewers as a core component of their IT operations. It is often integrated with other N-able products, such as N-able Passportal and Cove Data Protection, forming a comprehensive management suite.

N-able N-central

6 mentions

N-able N-central is another key N-able offering, mentioned by 19% of reviewers as part of their regular software usage.…

N-able N-central is another key N-able offering, mentioned by 19% of reviewers as part of their regular software usage. It is commonly used alongside other security and productivity tools, demonstrating its role in a broader IT ecosystem.

Cove Data Protection

5 mentions

Cove Data Protection is identified by 16% of reviewers as an essential tool for data backup and recovery. It is frequen…

Cove Data Protection is identified by 16% of reviewers as an essential tool for data backup and recovery. It is frequently paired with N-able's RMM solutions, highlighting its integration within managed service provider (MSP) environments.

SentinelOne Singularity

5 mentions

SentinelOne Singularity is a prominent security solution, with 16% of reviewers indicating its regular use for endpoint…

SentinelOne Singularity is a prominent security solution, with 16% of reviewers indicating its regular use for endpoint protection. It is often mentioned in conjunction with N-able RMM tools and other security platforms, suggesting its role in a multi-layered defense strategy.

Microsoft 365

3 mentions

Microsoft 365 is a widely adopted productivity suite, with 10% of reviewers noting its regular use. Its various tiers,…

Microsoft 365 is a widely adopted productivity suite, with 10% of reviewers noting its regular use. Its various tiers, such as Business Premium, and emerging features like Copilot, indicate its central role in daily business operations and collaboration.

Describe how you use Adlumin, an N-able company in your organization. What are the business problems the product addresses and what is the scope of your use case?

31 answered

Adlumin is primarily utilized by organizations to augment their security posture, particularly through outsourced Security Operations Center (SOC) capabilities and advanced threat detection. A significant portion of reviewers, 32%, rely on Adlumin for 24/7 SOC and monitoring services, addressing resource limitations for continuous network oversight. The platform is also frequently employed for monitoring Microsoft 365 environments, cited by 19% of reviewers, to mitigate risks such as compromised accounts and token hijacking. Another 19% of the reviews highlight Adlumin's role in endpoint security and threat detection, aiming to protect various assets and identities from cyber threats. Furthermore, 16% of reviewers value Adlumin for its log aggregation and SIEM capabilities, enabling comprehensive monitoring across diverse systems like firewalls, servers, and EDR solutions. While the platform's Security Orchestration, Automation, and Response (SOAR) features are used by 13% of reviewers, feedback is mixed, with some appreciating automated responses but others desiring more nuanced decision-making within these actions.

24/7 SOC and Monitoring

10 mentions

Reviewers frequently highlight Adlumin's 24/7 SOC and monitoring services as a critical solution for organizations lack…

Reviewers frequently highlight Adlumin's 24/7 SOC and monitoring services as a critical solution for organizations lacking internal resources for continuous security oversight. This capability is particularly valued by smaller companies or those seeking to provide advanced security services to clients, ensuring constant protection against threats. It helps reduce response times to incidents by providing dedicated monitoring and management.

Microsoft 365 Monitoring

6 mentions

Adlumin is widely used to enhance security within Microsoft 365 environments, addressing concerns such as compromised a…

Adlumin is widely used to enhance security within Microsoft 365 environments, addressing concerns such as compromised accounts and token hijacking. Reviewers appreciate its ability to integrate with existing EDR solutions and M365 to provide comprehensive monitoring. This integration allows for rapid detection and remediation of security risks specific to cloud-based productivity suites.

Endpoint Security and Threat Detection

6 mentions

Reviewers leverage Adlumin for robust endpoint security and threat detection, aiming to protect various network assets…

Reviewers leverage Adlumin for robust endpoint security and threat detection, aiming to protect various network assets and user identities. The platform provides monitoring for suspicious activity and helps minimize the attack surface across endpoints. It serves as a central point for tracking cyber events and staying informed on emerging threats.

Log Aggregation and SIEM

5 mentions

Adlumin is valued for its capabilities in log aggregation and as a Security Information and Event Management (SIEM) sol…

Adlumin is valued for its capabilities in log aggregation and as a Security Information and Event Management (SIEM) solution. It allows organizations to centralize and monitor logs from diverse sources, including firewalls, Azure, VPNs, and EDR data. This integration facilitates enhanced monitoring and the creation of custom rules for tailored security alerts.

Security Monitoring and Threat Detection

4 mentions

Please provide some detailed examples of areas where Adlumin, an N-able company has room for improvement.

31 answered

Reviewers of Adlumin, an N-able company, frequently identify several areas where the product could be improved, primarily concerning operational efficiency and user experience. A significant concern, highlighted by 29% of reviewers, is the volume and clarity of alerts and notifications, with many receiving excessive or redundant emails for the same issues. Integrations also present a notable challenge, as 23% of users expressed a need for broader API support and more seamless connections with various RMM tools and security platforms, including Microsoft 365. Similarly, 23% of reviewers cited difficulties with support and response times, noting slow feedback from the Security Operations Center (SOC) and challenges in getting timely assistance for critical issues or unique requests. The SOAR functionality, mentioned by 16% of users, is seen as overly aggressive at times, leading to false positives and automatic account disabling without sufficient human oversight. Lastly, 13% of reviewers indicated a need for more comprehensive documentation and training resources, suggesting that self-led guides and structured video courses would enhance user proficiency. These areas collectively point to opportunities for Adlumin to refine its alerting mechanisms, expand integration capabilities, enhance support responsiveness, improve SOAR precision, and bolster educational materials.

Alerts and Notifications

9 mentions

Reviewers frequently encounter an excessive volume of alerts and notifications, with 29% reporting issues such as recei…

Reviewers frequently encounter an excessive volume of alerts and notifications, with 29% reporting issues such as receiving multiple emails for a single event or unnecessary alerts that cannot be disabled. This leads to information overload and difficulty in discerning critical issues from routine or duplicate messages.

Integrations

7 mentions

A quarter of reviewers, 23%, expressed a desire for more extensive and robust integrations with other platforms and too…

A quarter of reviewers, 23%, expressed a desire for more extensive and robust integrations with other platforms and tools. Specific challenges include integration issues with Microsoft 365 and a general need for broader API support to connect with various RMM tools and security tooling.

Support and Response Times

7 mentions

Reviewers, representing 23% of the sample, reported experiencing slow response times from the Security Operations Cente…

Reviewers, representing 23% of the sample, reported experiencing slow response times from the Security Operations Center (SOC) and difficulties reaching support, especially for critical issues. This can lead to delays in resolving problems, such as un-quarantining machines, and extended research times for unusual requests.

SOAR functionality

5 mentions

The SOAR functionality is a point of concern for 16% of reviewers, who described it as overly aggressive, sometimes lea…

The SOAR functionality is a point of concern for 16% of reviewers, who described it as overly aggressive, sometimes leading to accounts being re-disabled or false positives without apparent human intervention. Users also indicated a need for better training on SOAR usage and best initial setup practices.

Documentation and Training

4 mentions

Several reviewers, 13%, identified a need for more comprehensive documentation and training materials. They suggested t…

Several reviewers, 13%, identified a need for more comprehensive documentation and training materials. They suggested that additional self-led guides, training videos, or courses would help users become more proficient and comfortable with the product's features.

Please provide some detailed examples of things that Adlumin, an N-able company does particularly well.

31 answered

Reviewers frequently commend Adlumin, an N-able company, for its strong performance in several key areas, particularly its rapid response and alerting capabilities. This aspect was highlighted by 42% of reviewers, who noted the swiftness of incident discovery, alerting on potential threats, and the promptness of support interactions. The platform's support quality also received positive feedback, with 23% of reviewers praising the responsiveness and helpfulness of the support team. Furthermore, the dashboard and data visualization features were appreciated by 19% of the review sample, with users finding the interface intuitive for monitoring security posture and displaying complex data. Adlumin's ability to integrate with a large number of external and existing tools was another positive point, cited by 16% of reviewers. Complementing these features, the system's core threat detection and response mechanisms were positively noted by 13% of the reviewers, who described its effectiveness in identifying and acting on threats. These elements collectively contribute to a perception of Adlumin as an efficient and well-supported security solution.

Response and Alerting Speed

13 mentions

Adlumin is highly regarded for its rapid identification and notification of security incidents, with reviewers frequent…

Adlumin is highly regarded for its rapid identification and notification of security incidents, with reviewers frequently citing quick discovery and immediate alerts. This swiftness extends to support interactions, where questions are answered promptly and issues are addressed with urgency. Specific capabilities like "Impossible Travel Identification" are noted for their effectiveness in timely threat isolation.

Support Quality

7 mentions

The quality of Adlumin's support is a significant positive, with users consistently reporting positive interactions wit…

The quality of Adlumin's support is a significant positive, with users consistently reporting positive interactions with the support team. Reviewers appreciate the team's responsiveness and effective communication, noting that support staff are good to work with and provide a high level of assistance. This includes quick responses to inquiries and comprehensive post-sales support.

Dashboard and Data Visualization

6 mentions

Reviewers value Adlumin's dashboard for its clarity and effectiveness in presenting security information. The interface…

Reviewers value Adlumin's dashboard for its clarity and effectiveness in presenting security information. The interface is described as user-friendly, striking a balance between simplicity and comprehensive detail, allowing for an excellent overall view of the security posture. It is particularly praised for its ability to display complex data sets in an accessible manner.

Integrations

5 mentions

Adlumin receives positive feedback for its robust integration capabilities, enabling seamless connectivity with a wide…

Adlumin receives positive feedback for its robust integration capabilities, enabling seamless connectivity with a wide array of existing tools and external systems. Reviewers highlight the ease of integrating the platform into their current infrastructure, including the flexibility to incorporate custom tools. This broad compatibility enhances the product's utility within diverse IT environments.

Threat Detection and Response

4 mentions

The platform's core function of identifying and responding to threats is consistently praised by reviewers. Adlumin is…

The platform's core function of identifying and responding to threats is consistently praised by reviewers. Adlumin is recognized for its ability to effectively catch threats and initiate immediate action when an active threat is detected. This includes proactive threat analysis and the capability to intervene, such as stopping unauthorized access.