It addresses detection and response for our client's systems. We use it to detect cyberattacks on systems, products, endpoints, and networks within client IT needs. It is mostly used by small churches and dental practices.
Pros
Response to issues in good time.
Reports from attacks.
Cons
Unnecessary notification.
Missed detection.
Delayed responses.
Likelihood to Recommend
It is well-suited for small to mid-sized organizations or MSP environments that need centralized security monitoring without a full SOC. Managed detection and automation help reduce internal workload. Although it is not ideal for experienced security teams that need highly customized detections, precise alert tuning, or strict control over automated responses, as flexibility and granular control are more critical needs in those scenarios.
VU
Verified User
Administrative Assistant in Human Resources (1-10 employees)
My team used N-able to get trained on what managed services are and how they can benefit customers. Essentially, we offer managed services ourselves, but we were looking to expand into more verticals.
Pros
Vast catalogue of trainings.
Trainings follow a well developed direction for each lesson.
Easy to come back to if you have not finished a whole lesson.
Cons
Searching for specific lessons is sometimes hard.
Searching for specific questions in a certain lesson can be difficult.
Would like features to work with others on lessons.
Likelihood to Recommend
As someone who did not know much about the material, I certainly learned a lot. I just think it ramped up a bit too quickly in some areas, whereas I would have liked to have been taught as if I were a Golden Retriever.
We use it for access to remote computers, Back up and threat protection, Sentinal 1 monitoring
Pros
catches threats
Easy remote access
Cons
Pricing structure and acceleration should have minimums but be in hands of client, not Adlumin. They increase by 80% of your usage and this becomes your new minimum. Not good.
Likelihood to Recommend
Remote access is good. Cove backup is good
VU
Verified User
Administrator in Finance and Accounting (1-10 employees)
I use Adlumin, an N-able company, as my SOC for customers willing to pay for advanced security services. It is helpful to outsource this as I don't have a budget for a 24/7 internal soc. This gets deployed to the majority of my customers. This also helps not have to sit through logs in a SIEM with the SOAR actions being able to respond to potential incidents more quickly than a human as well.
Pros
Simple onboarding and easy agent and integration setup.
Large number of external systems to integrate with
Pricing is very reasonable with reasonable minimums
Cons
SOC response times when I respond to a ticket can be slow at times. Specifically when a machine has been quarantined and I need to get it un-quarantined.
Responses to events are sometimes very generic. For example, a Linux system has an issue there's wording in the email notification that a windows defender scan was started. This isn't possible and lowers confidence in whether the response was effective or actually investigated.
Better Linux responses and investigations.
Additional integrations would be appreciated. A lot of the RMM tools and other integrations to the Adlumin platform are not in use in my organization so while there's a good number of integrations I can't link all of my security tooling.
Likelihood to Recommend
I think any MSP or small business could benefit from Adlumin's SOC. Though they would need at least time kind of IT skills to determine if further investigation is needed when an event is triggered as some of the responses are quite generic or vague. This leaves less-it-skilled users confused on what the issue was or if they need to further investigate.
We use Adlumin, an N-able company, as our XDR for some of our 365 tenants and customers. The product helps us get notified of risky interactions, traffic, logins, etc., and a central location in which to view these events. We also purchased the product to have additional eyes on these issues when they arise through your SOC.
Pros
Detections are quick and detailed
If the exploit or threat is a known one it gives details surrounding that
Ticket closure is quick
Cons
The UI is difficult to navigate
It's hard to locate tickets and track them through the portal
Wish there were a series of training videos or courses through the training section in the portal to become more comfortable with using the product
Wish there was a better integration with the N-Sight dashboard to be able to better visualize or spot issues occurring
Likelihood to Recommend
I think it does well with the 365 integrations, it detects bad logins and things of that nature very quickly, I like all of the integrations with different devices and services, like VPN monitoring and Firewall log monitoring. My only real qualms are with the UI it's difficult to navigate, no real central location for tickets or ways to link tickets or real advanced management settings for them to keep things organized.
VU
Verified User
Technician in Information Technology (11-50 employees)
The ingestion of info from EDR, firewall logs, email, etc. is pretty useful. The planning for compliance looks like a great feature but still has a way to go before it's complete and fully mature. I like the score and overview of things like our active directory policies, insight into privileged accounts, systems that have local admin accounts still active, etc. The managed detection and response service would be nice if we weren't also an IT provider. They are very noisy for false positives from SentinelOne which happen fairly regularly. That isn't Adlumin's fault per se, but you would think their tier-1 techs would also be able to easily see it's a false positive and chill out about it. Instead we get over-verbose ticketing messages telling us that Adlumin has seen that SentinelOne thinks Microsoft 365 is ransomware, and then we get 5-6 more messages like that over the course of an 'incident'. Setting up integration with N-Able MSP Manager was difficult initially because it was completely undocumented at the time, and it kind of felt like we were the first people who tried to integrate them even with integration options clearly available in both systems.
Pros
Great overall dashboard view of our security posture on local systems.
Once it's fully matured, the compliance reporting seems like a great feature.
Even though it's a bit noisy, having the managed response team investigating incidents is nice.
Cons
30 day logs don't seem like enough but the monthly cost to upgrade log retention is too high.
A number of features still seem to be in development and unfinished.
Documentation doesn't seem to be complete yet for a number of things.
No security awareness training.
Likelihood to Recommend
As an IT organization a SIEM solution is a necessity these days, and Adlumin is a pretty good option since we're already using N-able products. The 24x7 MDR is nice to know that our environment is being watched while the staff of my small company sleep. For an IT provider and for clients of IT providers that deal with compliance or need for additional security, it's a great way to get more coverage on possible threats and to point out any potential items that might slip through the cracks. I think compliance reporting will be great once it's complete. The one thing I wish it had that other products offer is a built-in security awareness training that we could offer to clients we put on the platform.
VU
Verified User
Partner in Information Technology (1-10 employees)
We use Adlumin to monitor system logs of our clients. The heaviest focus remains our Microsoft 365 log monitoring. This is the biggest selling point to our clients since that is what they seem to care about the most. Assisting with stopping unauthorized access to their email has been the biggest game changer.
Pros
Assist in stopping unauthorized access into email tenants.
Alert our team of escalations
Ease of system isolation
Cons
Knowledgeable support
Clarity in billing
Likelihood to Recommend
Well suited for Microsoft email tenants.
A little difficult to suit to a client with remote employees who travel often.
Adlumin, an N-able company, functions as our company's SOC and MDR. We use the Adlumin syslog forwarder to ingest firewall logs and the honeypot as an early detection system on the LAN. We also integrate Adlumin with N-Central, SentinelOne EDR, Microsoft 365.
Pros
Response time for support and level of support.
Customizability of SOAR actions.
Integration with other products we already use.
Cons
It would be nice if you didn't automatically get dinged 3 points on the Network Health score for not paying extra for the log retention service.
Needing to download 7zip on every Windows server to extract the Honeypot VM for Hyper-V.
I would prefer not to get dinged on the Network Health score for passwords that don't expire every 90 days as industry standards have moved away from 90-day expiration policies.
Likelihood to Recommend
We looked into a handful of other MDR solutions before deciding to move forward with Adlumin, an N-able company. The primary features that made it stand out was its ease of deployment and integration with the N-Able toolset as we already use a lot of other N-Able products.
VU
Verified User
Engineer in Information Technology (11-50 employees)
We utilize Adlumin, an N-able company, to ensure our organization stays protected from external threats such as malware or ransomware. We utilize it as a way to protect our emails servers, ensure account compliance and detailed analysis of any incoming threats.
Pros
Security Monitoring and Reporting
Threat Analysis
24/7 MDR
Encases majority of ecosystem
Cons
Threat Report Simplification or reorganization
User interface simplicity
user tool simplicity
Likelihood to Recommend
I believe Adlumin, an N-able company, is well suited for larger corporations, as it helps cover their entire environment, while also utilizing complex tools to better understand incoming threats. This type of tool may be overwhelming or too much for smaller companies or organizations.
VU
Verified User
Technician in Information Technology (51-200 employees)
We use it to help secure our managed IT clients as well as some third party companies that just wanted to be more secure. It helps us with compromised account in Microsoft environments to where we can get them locked down before too much damage is done. It also helps us monitor instances of virus protection and device isolation, and a good point to help monitor what is going on with inactive accounts.
Pros
Works well with our office 365 deployments to see compromises
Dashboard is easy to use
Provides great detail on account usage
Integrations are good
Support is good to work with
Cons
One issue we've had is around the SOAR functionality and re disabling accounts after you fix them, or false positive's
Sometimes support is slow to get back to you
Likelihood to Recommend
It has been a life saver when it comes to compromised email accounts. In these instances you would never know an account was breached without manually logging in and checking. Having the ability to disable an endpoint is great.
