TrustRadius: an HG Insights company

Advocately

Score9 out of 10

8 Reviews and Ratings

What is Advocately?

Advocately, headquartered in Singapore and started by former Trade Gecko leadership, offers a customer advocate platform to drive reviews and testimonials or referrals.

Categories & Use Cases

The best review collector for your company

Use Cases and Deployment Scope

Advocately help us to automate getting more and better reviews on our sites like Google, Facebook and industry-specific review sites, discover unhappy customers before they write bad reviews, and monitor reviews about our brand across the Web.

It is a powerful tool to discover the opinion of your clients and find a solution about the complains

Pros

  • Advocately automates the process of asking your users for reviews on your favourite review platform
  • it makes fast and easy to gather reviews

Cons

  • It might be able to use predictive analytics to serve NPS surveys to users that are more likely to respond instead of just showing it to anyone that logs into the app.
  • I don’t have any complain about the product
  • I hope to see more innovation in their features

Most Important Features

  • The user experience is excellent
  • the process of asking your users for reviews

Return on Investment

  • We save a lot of money linking up our Advocately account to our new client success platform, making it one of our key client account health signals
  • This save us so much time optimizing and automating the process to collect the reviews of our clients

Other Software Used

HubSpot Academy, Pipedrive, Slack

Must-have for companies!

Use Cases and Deployment Scope

Advocately has been such a great tool to generate reviews for our own company and our clients. You're able to focus on the other important aspects of your business as the process is automated for you. If you understand the importance of reviews, this service is a no-brainer for companies.

Pros

  • Automation.
  • Build case studies.
  • Great pricing.

Cons

  • Not many I can think of!

Most Important Features

  • Price.
  • Automation.
  • Credibility.

Return on Investment

  • More reviews.
  • More feedback for our team.