Adyen Reviews

6 Ratings
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Score 7.9 out of 100

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Reviews (1-3 of 3)

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May 24, 2021
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Adyen is one of the gateways that our company uses. We use Adyen for international transactions across many countries, currencies, and payment methods. We have been using Adyen for years. We process millions of dollars of transactions a day. Adyen [serves] an important role in our overall business operation.
  • Adyen's customer service has been very helpful, especially when deadlines are approaching.
  • Adyen's professionalism when dealing with some suspicious buyers and sellers has been appreciated.
  • Adyen has had a very high uptime over the last year.
  • Adyen does not have the best auth rates we have seen, especially in some of the LATAM markets.
  • Adyen has not been rather expensive compared with its competitors.
  • Adyen has not introduced the latest payment method our customers have been asking for.
They get the job done, but we need to reduce our opex costs.

We need help in creating fraud models that will be effective for our sellers.

We need the ability to make transaction processing more than a commodity
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May 26, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use Adyen to receive payment from part of our clients.
It allow us to accept online payments and help us manage those by a simple and helpful reports.
  • Online payment
  • nice reports
  • Low rates and [conversion] fees
  • Might need to be a bit more tailoring to the company needs
I guess that people do business with people. in some way we had the best connection with Adyen account manager and sales team.
In addition, they offer the best rates and had some great recommendations.
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September 06, 2017
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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In our company, we use Adyen to manage payment done by card and auto/renewals. It is used in customer support to manage payments, failed transactions and cancel old auto-renewals when the accounts are not migrated into our new CRM. It is mainly used for billing and payments information and eventually from the CS department and from the finance one. It is the tool we use to recall payments done by credit card when the information is not registered in our main CRM system.
  • Reckon genuine payments and trust list user when they cannot pay with their credit card.
  • Cancel payment details to avoid auto-renewals.
  • Refund payments in one click to the original source.
  • When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
  • The layout is not the best one. There is a lot of room for improvement when it comes to website design.
  • A functionality to disable the credit card details instead of deleting it at all.
Adyen is a good tool to manage payments and to switch between different currencies. Easy to understand, despite the poor design, it allows you to manage payments and billing easily. It is pretty useful to refund payments and check the status of refused one. You can trust list users and allow them to pay when they got locked by the system for any reason, or you can understand if the reason for rejection is due to an issue on the user side and advise accordingly.
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Adyen Scorecard Summary

What is Adyen?

Adyen is a payment gateway software solution offered by Adyen.
Categories:  Payment Gateway

Adyen Video

Every payment is a customer

Adyen Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Adyen?

Adyen is a payment gateway software solution offered by Adyen.

Who uses Adyen?

The most common users of Adyen are from Mid-size Companies and the Wholesale industry.