Agorapulse Reviews

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456 Ratings
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Score 8.6 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-23 of 23)

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November 23, 2020
Carolyn Zonts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Absolutely amazing customer service. Some of it seems very automated and feels like you are not talking to a person. It would be better if it was just a normal email platform that it was coming from. But overall super great customer service and the company is always willing to walk new members through the use of Agorapulse which is awesome.
Read Carolyn Zonts's full review
January 13, 2021
Talan Tyminski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Every time I have had a question for the Agorapulse team, they have been more than happy to help out and find an answer. They are so wonderful to work with. We've had a few people get locked out of their accounts and they were able to help us get back in quickly.
Read Talan Tyminski's full review
January 05, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Support is always within the same day and consistently thorough.
Read this authenticated review
September 23, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I faced some issues with login via my users and the support of Agorapulse helped me very well.
Read this authenticated review
February 11, 2020
Jerry Pietrzak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Support has been quick, responsive, and friendly. Occasionally I have received an email from a more senior person at Agorapulse to follow up, which is a nice touch.
Read Jerry Pietrzak's full review
December 01, 2019
Janaye Steadman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Read Janaye Steadman's full review
September 27, 2019
Heather Pratt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I love the online chat feature, and they are quick to respond. I've never waited more than 30 minutes for an answer, and they are able to walk you through it immediately. It's like having a full time dedicated IT team to help.
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November 26, 2018
Umang Shakya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Instead of 10 I gave 8 because there report system can not give few years back report on Facebook page.
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July 13, 2015
Pedro Moreira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

2
I was supposed to be awarded a 50$ voucher for winning something, I can't even remember. And it never came. It was about 2 years ago.
Read Pedro Moreira's full review

Feature Scorecard Summary

Boolean keyword searches (131)
8.1
Filtering out noise/spam (131)
8.0
Sentiment analysis (1)
9.1
Broad channel coverage (3)
8.5
Content planning and scheduling (205)
9.4
Audience targeting (145)
7.9
Content optimization (2)
7.3
Workflow management (178)
9.0
Automated routing and prioritization (16)
7.8
Customer interaction histories (189)
8.3
Bulk actions (174)
8.2
Lead generation (100)
7.3
Content marketing (2)
9.1
Paid media management (2)
8.2
Campaigns and promotions (110)
7.4
Twitter (192)
8.8
Facebook (213)
9.3
LinkedIn (70)
9.3
Google+ (1)
9.1
Instagram (202)
8.3
Pinterest (1)
9.1
YouTube (11)
6.7
Campaign success analytics (173)
8.4
Real-time tracking (169)
8.3
Competitor analysis (143)
8.3
Role-based user permissions & privileges (192)
8.8
Mobile access (181)
7.9

What is Agorapulse?

Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.

This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Never miss a conversation with the inbox -- depending on the social network, it captures comments, mentions, direct/private messages, Facebook ad comments, and Instagram ad comments. All plans include collaboration tools to moderate or assign inbox items which makes getting through your inbox a breeze.

Current Instagram publishing features include: scheduling stories and carousel posts via push notifications, direct image and video publishing, tagging public usernames, adding locations to single feed posts, and more.

Additional options include external shared calendars to easily get content feedback and Power Reports to create customized reports in half the time.

The vendor states that thousands of agencies take advantage of Agorapulse's Agency Love program, which includes resources to attract more clients, improve ROI, increase revenue, and master social media management.

Agorapulse Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureCampaigns and promotions

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureInstagram
Has featureYouTube

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureShared content calendar (for external client approval)

Agorapulse Screenshots

Agorapulse Videos (4)

Schedule Instagram Stories with Agorapulse and push notifications.

Watch How this marketing agency saves time using Agorapulse.

Watch How these happy customers love the all-in-one Agorapulse.

Watch See how simple it is to increase employee advocacy with Easy Advocacy, a free tool from Agorapulse.

Agorapulse Integrations

Agorapulse Competitors

Agorapulse Pricing

Starting Price: $29

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Medium$99per month
Large$199per month
Enterprise$499per month
X-Large$299per month

**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Agorapulse Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
45%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
5%

Agorapulse Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Agorapulse Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Spanish