Name: AreTheyHappy
Rating: 8.2 (1 reviews)
Author: AreTheyHappy

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

Education

Business Intelligence (BI)

Collaboration

File Sharing

Workspace Planning

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Configuration Management Databases

Content Delivery Networks (CDN)

Data Collaboration

Data Observability

Database Load Balancing

Disaster Recovery as a Service (DRaaS)

Enterprise Architecture Management

Fraud Detection

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet Security

MLOps

Network Monitoring

Network Performance Monitoring

Release Management

SOA Application Gateways

Secret Managers

Technology Scouting Software

Threat Intelligence

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Asset Management

Digital Content Creation

Email Marketing

Landing Page

Marketing Automation

Online Proofing

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Video Surveillance

Security

Oil and Gas

Real Estate

Vertical-Specific

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### Content Management
Users consistently highlight AreTheyHappy's content management capabilities as a key strength of the platform. They appreciate the ease of managing and responding to reviews from various channels in one centralized dashboard. The ability to track and analyze customer feedback through self-chosen tags provides valuable insights for improving online reputation and customer satisfaction. Additionally, users express gratitude for the proactive approach of the AreTheyHappy team in implementing new features to enhance content management efficiency.

### Review Management
Users consistently highlight AreTheyHappy's review management as a standout feature, emphasizing its simplicity and effectiveness in handling a large volume of reviews across multiple platforms. While some users have reported minor issues with platform connectivity, the overall sentiment leans heavily towards the platform's ability to streamline review management processes and provide valuable insights for businesses. The centralized dashboard for aggregating reviews from various channels is particularly lauded for its convenience and time-saving capabilities.

### Customer Communication
Users also appreciate the personalized customer service provided by AreTheyHappy, noting quick and clear responses from the support team. The platform's ability to aggregate reviews from various channels into a centralized dashboard streamlines the process of engaging with guests and addressing feedback promptly. Additionally, the feature of self-chosen tags for reviews enables users to gain valuable insights into customer sentiments and areas for improvement across different locations. This comprehensive approach to customer communication has proven to be a valuable asset for businesses looking to enhance their online reputation and customer engagement strategies.

### User Feedback and Support
Users consistently highlight the efficiency and effectiveness of AreTheyHappy's user feedback and support functionalities. They appreciate the convenience of managing all reviews in one platform, the ease of filtering positive and negative feedback, and the quick and clear communication with the support team. Additionally, users value the platform's flexibility, reliability, and responsiveness to feedback, eagerly anticipating upcoming features like AI integration. The only constructive feedback mentioned is a desire for more video tutorials.

### Customer Insights
Users consistently praise AreTheyHappy for its robust customer insights capabilities, highlighting its efficiency, clarity, and user-friendly interface. They appreciate the platform's ability to aggregate reviews, ratings, and sentiments from various channels into a centralized dashboard, allowing for seamless communication with guests and data-driven decision-making. While some users express a desire for more comprehensive insights at the brand level, overall, AreTheyHappy's customer insights feature is seen as a valuable tool for enhancing online reputation management and understanding customer sentiments.

AreTheyHappy is a software that continuously improves its product to meet the needs of its users. Customers appreciate the efficiency and clear overview provided by the software, which allows them to optimize their own quality. With its ability to identify flaws in service and improve less positive aspects, AreTheyHappy has become a must-have tool for client reviews. Users are very satisfied with the platform as it helps them identify good practices and set goals for improvement. They also appreciate the responsive support team and personal approach of the AreTheyHappy team.

One of the key use cases of AreTheyHappy is coaching managers and chefs to enhance the guest experience. The software aids in setting goals and provides valuable insights into what is going well and areas that need improvement. Users have found value in AreTheyHappy from day one, appreciating its proactive nature and personalized approach. Another important use case of AreTheyHappy is managing online reputation efficiently. By aggregating reviews, ratings, and sentiments from multiple channels into a central dashboard, AreTheyHappy provides data-driven insights and trends that help users make informed decisions. Additionally, the software saves users time and effort by offering a comprehensive overview and generating great reports.

Moreover, AreTheyHappy enables effective communication with guests across multiple platforms, ensuring an exceptional experience for them. It also assists the marketing department in gaining a better understanding of customer service and leveraging promotions effectively. Overall, AreTheyHappy proves to be a valuable tool for businesses seeking to improve their service quality, manage their online reputation, and enhance customer satisfaction.

Easy to use and link to other platforms: Many users have found the platform easy to use and appreciate its ability to seamlessly connect with other platforms. This feature has made social planning and review management accessible for a significant number of reviewers.

Continuous development ensures a pleasant experience: The continuous development of the product is highly appreciated by users, as it guarantees an enjoyable user experience. Several reviewers have expressed their satisfaction with the frequent updates and improvements made to the platform.

Personal contact with support team results in quick problem-solving: Users highly value the personal contact they have with the support team, as it leads to swift resolution of issues. The prompt problem-solving provided by the support team has been praised by many reviewers.

Bugs on certain platforms: Some users have experienced bugs on certain platforms that have prevented them from responding via Are They Happy, which can be frustrating. The platform is actively researching and monitoring these issues, but it may still pose a challenge for some users.

Integration with certain platforms needs improvement: According to some users, the integration with certain platforms could use some improvement. This suggests that there might be difficulties or limitations when connecting to different review platforms.

GMT timezone not correctly displayed: Users have noticed that the GMT timezone is not correctly displayed in AreTheyHappy, causing confusion with timestamped reviews. This issue may affect the accuracy of time-related data within the platform.

AreTheyHappy

Social media management platforms act as the command center for your brand's digital presence. They unify content orchestration, multi-channel publishing, and audience engagement at scale. By leveraging deep analytics and listening tools, modern suites provide the insights needed to refine your strategy and prove business value. Find the right platform to amplify your message and maximize your social ROI.

Likelihood to Recommend

Listening/monitoring

Publishing

Engagement

Channel coverage/integration

Reporting/analytics

Account management

Boolean keyword searches

Filtering out noise/spam

Sentiment analysis

Broad channel coverage

Content planning and scheduling

Workflow management

Automated routing and prioritization

Customer interaction histories

Bulk actions

Content marketing

Twitter

Facebook

Google+

Instagram

Real-time tracking

Role-based user permissions & privileges

Mobile access

Using complex keyword searches to surface insights from social media conversations.

Users can build complex keyword searches to surface and analyze the right set of social media conversations.

Users can filter out irrelevant search results through excluded keyword terms and other measures.

The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.

The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Scheduling posts to various social media channels and profiles from one interface.

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Audience targeting

Users can target posts to audience members based on geolocation and other demographics.

Content optimization

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engaging with customers and responding to comments and inquiries via social media channels.

Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.

Users can view the entire customer conversation history when responding to a mention.

Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Using the software to increase customer engagement and grow customer base via social media channels.

Lead generation

Users can discover and engage with new prospects, based on certain parameters.

Users can discover content from social media conversations and leverage it in marketing materials.

Paid media management

Users can manage and optimize paid social media posts across different channels.

Campaigns and promotions

Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Effective integration with social media networks, including the ability to monitor, publish and respond.

The software allows users to monitor, publish and respond via Twitter.

The software allows users to monitor, publish and respond via Facebook.

LinkedIn

The software allows users to monitor, publish and respond via LinkedIn, including Groups.

The software allows users to monitor, publish and respond via Google+.

The software allows users to monitor, publish and respond via Instagram.

Pinterest

The software allows users to monitor, publish and respond via Pinterest.

YouTube

The software allows users to monitor, publish and respond via YouTube.

Campaign success analytics

Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

The tool tracks mentions and comments in real-time.

Competitor analysis

Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.

Users can manage access to multiple social media accounts.

Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

Users can effectively use the software through a mobile or tablet device.

AreTheyHappy 2019-08-28 04:36:11

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Easy to use

Time consuming

Create confusion

Detailed analytics

Social media

Web based

Based platform

Web based platform

Marketing team

Home

Social Media Management Tools

AreTheyHappy is an incredible tool. It allows the marketing department to communicate with our guests effectively and directly. It allows us to keep track of multiple review platforms, as well as social media. This creates the best possible relationship between our brand and our guests, as well as maintaining a better understanding of our customer service. AreTheyHappy also provides analytics based on our reviews, allowing us to better understand our clients' needs, likes and dislikes. It also helps us to leverage our promotions, as it is a direct line to what is happening in each restaurant.

AreTheyHappy provides a web-based platform that has every major review channel, allowing our marketing team to access all of our reviews in one place.
AreTheyHappy provides detailed analytics based on all of our reviews channels, as well as our social media for the entire brand as well as each location. This allows us to compare between review channels, as well as location.
AreTheyHappy has a "Tagging" tool, that allows you to separate reviews into detailed categories based on environment, sentiment, service, etc. This tagging tool also provides its own analytics, quantifying qualitative data. This informs us about potential new trends, as well as what the clients are looking for.

AreTheyHappy provides a "Tagging" tool for each review, this tool allows you to group the reviews into detailed categories It is a very easy to use tool, however, it is time-consuming and it would be helpful if this function could be automated, or even have "suggested" tags that one could use.
AreTheyHappy does not provide the correct GMT timezone. All of our reviews are timestamped incorrectly by at least an hour, this can create confusion at times.
In AreTheyHappy, you can see the rating of your own business and can compare within the business by location, but it would be helpful to see where that stands in the industry. This could be overall, or for individual locations.

We have only been with AreTheyHappy for less than 6 months, so it is too early to say.

AreTheyHappy

Overview

What is AreTheyHappy?