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AreTheyHappy

AreTheyHappy

Overview

What is AreTheyHappy?

At AreTheyHappy, we're all about helping businesses be remarkable online. That's why we created an online tool that centralizes all messages, reviews and social media into one easy inbox. We integrate Facebook, TripAdvisor, Instagram, Foursquare, Yelp, Google and many more.…

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Learn from top reviewers

Incredible software and platform

Rating: 9 out of 10
August 29, 2019
Vetted ReviewVerified User
AreTheyHappy is an incredible tool. It allows the marketing department to communicate with our guests effectively and directly. It allows us to keep track of multiple review p...
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Verified user
Executive
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Service Offering Details

What is AreTheyHappy?

At AreTheyHappy, we're all about helping businesses be remarkable online.

That's why we created an online tool that centralizes all messages, reviews and social media into one easy inbox. We integrate Facebook, TripAdvisor, Instagram, Foursquare, Yelp, Google and many more. From one place, businesses can manage all their communication needs (they can listen to their customers, reply to their queries, schedule posts and analyze their data).

AreTheyHappy Video

Introduction to AreTheyHappy

AreTheyHappy Supported Products

AreTheyHappy Competitors

AreTheyHappy Availability

GeographyWorldwide
Supported LanguagesEnglish, Dutch, French, German, Portuguese, Italian
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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AreTheyHappy is a software that continuously improves its product to meet the needs of its users. Customers appreciate the efficiency and clear overview provided by the software, which allows them to optimize their own quality. With its ability to identify flaws in service and improve less positive aspects, AreTheyHappy has become a must-have tool for client reviews. Users are very satisfied with the platform as it helps them identify good practices and set goals for improvement. They also appreciate the responsive support team and personal approach of the AreTheyHappy team.

One of the key use cases of AreTheyHappy is coaching managers and chefs to enhance the guest experience. The software aids in setting goals and provides valuable insights into what is going well and areas that need improvement. Users have found value in AreTheyHappy from day one, appreciating its proactive nature and personalized approach. Another important use case of AreTheyHappy is managing online reputation efficiently. By aggregating reviews, ratings, and sentiments from multiple channels into a central dashboard, AreTheyHappy provides data-driven insights and trends that help users make informed decisions. Additionally, the software saves users time and effort by offering a comprehensive overview and generating great reports.

Moreover, AreTheyHappy enables effective communication with guests across multiple platforms, ensuring an exceptional experience for them. It also assists the marketing department in gaining a better understanding of customer service and leveraging promotions effectively. Overall, AreTheyHappy proves to be a valuable tool for businesses seeking to improve their service quality, manage their online reputation, and enhance customer satisfaction.

Easy to use and link to other platforms: Many users have found the platform easy to use and appreciate its ability to seamlessly connect with other platforms. This feature has made social planning and review management accessible for a significant number of reviewers.

Continuous development ensures a pleasant experience: The continuous development of the product is highly appreciated by users, as it guarantees an enjoyable user experience. Several reviewers have expressed their satisfaction with the frequent updates and improvements made to the platform.

Personal contact with support team results in quick problem-solving: Users highly value the personal contact they have with the support team, as it leads to swift resolution of issues. The prompt problem-solving provided by the support team has been praised by many reviewers.

Bugs on certain platforms: Some users have experienced bugs on certain platforms that have prevented them from responding via Are They Happy, which can be frustrating. The platform is actively researching and monitoring these issues, but it may still pose a challenge for some users.

Integration with certain platforms needs improvement: According to some users, the integration with certain platforms could use some improvement. This suggests that there might be difficulties or limitations when connecting to different review platforms.

GMT timezone not correctly displayed: Users have noticed that the GMT timezone is not correctly displayed in AreTheyHappy, causing confusion with timestamped reviews. This issue may affect the accuracy of time-related data within the platform.

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Incredible software and platform

Rating: 9 out of 10
August 29, 2019
Verified User
Executive in Marketing
Hospitality Company, 201-500 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
AreTheyHappy is an incredible tool. It allows the marketing department to communicate with our guests effectively and directly. It allows us to keep track of multiple review platforms, as well as social media. This creates the best possible relationship between our brand and our guests, as well as maintaining a better understanding of our customer service. AreTheyHappy also provides analytics based on our reviews, allowing us to better understand our clients' needs, likes and dislikes. It also helps us to leverage our promotions, as it is a direct line to what is happening in each restaurant.
Pros
  • AreTheyHappy provides a web-based platform that has every major review channel, allowing our marketing team to access all of our reviews in one place.
  • AreTheyHappy provides detailed analytics based on all of our reviews channels, as well as our social media for the entire brand as well as each location. This allows us to compare between review channels, as well as location.
  • AreTheyHappy has a "Tagging" tool, that allows you to separate reviews into detailed categories based on environment, sentiment, service, etc. This tagging tool also provides its own analytics, quantifying qualitative data. This informs us about potential new trends, as well as what the clients are looking for.
Cons
  • AreTheyHappy provides a "Tagging" tool for each review, this tool allows you to group the reviews into detailed categories It is a very easy to use tool, however, it is time-consuming and it would be helpful if this function could be automated, or even have "suggested" tags that one could use.
  • AreTheyHappy does not provide the correct GMT timezone. All of our reviews are timestamped incorrectly by at least an hour, this can create confusion at times.
  • In AreTheyHappy, you can see the rating of your own business and can compare within the business by location, but it would be helpful to see where that stands in the industry. This could be overall, or for individual locations.
Likelihood to Recommend
AreTheyHappy is perfectly suited for scenarios where groups have multiple review channels and are trying to keep track of them all. Client relationships are incredibly important, and so being able to communicate directly with guests is a vital part of building and maintaining those relationships. Using AreTheyHappy, we are able to understand the relationships as we are able to see analytics comparing review channels and seeing where our group stands, on all platforms. These analytics provide important insights into where we are succeeding, but also where we have room to improve. AreTheyHappy is also a very user-friendly platform. We are able to answer inquiries and respond to reviews in a timely manner, as well as provide reports internally that are perfectly aligned with what is happening on the platform. AreTheyHappy is a very well integrated tool that streamlines essential feedback.
Users and Roles
3
The people in our business that use AreTheyHappy are the marketing department, as well as our operations team. This allows for the marketing team to have a better understanding of what guests are expecting, what they like and dislike as well as upcoming trends. It also allows our operations team to have deep understanding of the experience of the guests in terms of service, ambiance, food, preference, etc.
AreTheyHappy Feature Ratings
Listening/monitoring (4)
65%
6.5
Boolean keyword searches
70%
7.0
Filtering out noise/spam
60%
6.0
Sentiment analysis
70%
7.0
Broad channel coverage
60%
6.0
Publishing (2)
70%
7.0
Content planning and scheduling
60%
6.0
Workflow management
80%
8.0
Engagement (3)
83.33333333333334%
8.3
Automated routing and prioritization
70%
7.0
Customer interaction histories
90%
9.0
Bulk actions
90%
9.0
Marketing (1)
90%
9.0
Content marketing
90%
9.0
Channel coverage/integration (4)
92.5%
9.3
Twitter
100%
10.0
Facebook
100%
10.0
Google+
100%
10.0
Instagram
70%
7.0
Reporting/analytics (1)
100%
10.0
Real-time tracking
100%
10.0
Account management (2)
95%
9.5
Role-based user permissions & privileges
90%
9.0
Mobile access
100%
10.0
Return on Investment
  • We have only been with AreTheyHappy for less than 6 months, so it is too early to say.
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