Authorize.net

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.

Authnet is extremely good at providing API accessibility for authorizing and capturing transactions. We used their API to connect to our bespoke in house ordering system. This was a critical implementation for us, and was not reliably available from many other providers at that time. They have been consistently reliable and are mostly ahead of the game on implementing important features. On the opposite end of the spectrum, their webhooks for providing automated alerts are very unreliable. We were relying on them to capture information on automated recurring billing events, but they were so unreliable we had to retool the system and completely eliminate the ARB aspect. We resorted to leaning on internal scheduling jobs combined with tradition API calls to make transactions instead.

It provides easy and secure payment solutions. The payment process is very quick and performs in real-time. The navigation is also good. They should work on the website design part to look better. They should consider the pricing part (make affordable) for start-ups and small business owners. Customer support is their weak part.

We do not have a credit card machine, everything is done inhouse, on the Internet. With Authorize.Net I do not have to be concerned with PCI compliance, as that falls to Authorize.Net. We manually run our credit cards and Authorize.Net allows us to do this quickly. If there's an expired date we are notified, if there the credit card declines, we are notified as soon as we run the card. With declined cards, because they are stored on the Authorized.Net we can contact the customer, update the account and set a future time for the transaction if necessary. I don't see a situation where is would not be appropriate to use.

I don't see any needed improvements, as far as I know they're one of the most secured payment options. You can always question any doubted/suspicious activities, they have been able to always get back with more details on any transactions.