I haven't had any actual issues with Awario, but the few times I have had questions the live chat agents were extremely helpful and quick to respond. They were polite, courteous, and patient when explaining different settings and/or pointing me to articles in the help center/knowledge base. I couldn't have asked for a better experience when it came to getting the help and answers I was looking for.
Awario is a social media and web monitoring tool that businesses use to track mentions of their brand, competitors, industry, or anything else online. Awario is primarily used for reputation management, social customer service, influencer marketing, competitor analysis, market research, and social selling.
The vendor says that Awario is a relatively new tool and one of the more affordable tools on the market. However, it does offer a lot of Enterprise-level capabilities found in more expensive platforms. Those include sentiment analysis, mention maps, an Influencers report, a Boolean search mode, and white-label reporting.