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Axcient x360Cloud

Axcient x360Cloud
Formerly CloudFinder

Overview

What is Axcient x360Cloud?

Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.

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Recent Reviews

TrustRadius Insights

This product offers reliable disaster recovery for both cloud and local workloads, providing users with peace of mind knowing that their …
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A good value

9 out of 10
November 30, 2022
Axcient x360Recover has provided a great service for our customers through the ability to backup and restore cloud documents.
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Read all reviews
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Pricing

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What is Axcient x360Cloud?

Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Axcient x360Cloud?

Axcient x360Cloud protects and secures Microsoft 365 and Google Workspace data by providing complete backup and restore for Exchange Online, OneDrive, SharePoint, and Teams, plus Google Drive, including Google Docs, Files, and Folders. x360Cloud supports cloud-to-cloud backup directly from Microsoft 365 or Google Workspace to the Axcient Cloud. Given the critical nature of business data, x360Cloud gives MSPs a secure second cloud option to avoid the risks of being 100% dependent on Microsoft or Google for business continuity. Additionally, the vendor states x360Cloud and the Axcient Cloud are SOC-2 compliant and can help MSPs be GDPR compliant.

Axcient x360Cloud Features

  • Supported: SmartSearch
  • Supported: Air Gap
  • Supported: Flat-fee Pooled Data Storage and Secure Long-term Retention

Axcient x360Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(20)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

This product offers reliable disaster recovery for both cloud and local workloads, providing users with peace of mind knowing that their data is secure. Customers have found it especially beneficial for independent Office 365 backup, ensuring the safety of all their Office 365 data. The software's ability to synchronize and backup data securely to a fast Canadian server has been praised by clients, as it facilitates faster turnaround times and expedited repairs. Additionally, users appreciate the ease with which they can restore files and run backups without worrying about file loss. This product also serves as a great disaster recovery solution, covering compliance-regulated business needs for full data retention. It acts as an auditing tool, allowing users to confirm changes made to a mailbox or message and restore them to a specific date and time. Moreover, customers have found it helpful in recovering time lost due to misplaced, corrupted, forgotten, or deleted files and folders. Overall, this product provides a reliable and efficient solution for backing up and restoring cloud documents, offering peace of mind by easily recovering all Office 365 cloud data.

Quick and Responsive Support: Users have consistently praised the quick and responsive support provided by the product. This aspect of the product has been highly appreciated by many reviewers, as it allows them to easily resolve any issues they encounter.

Easy-to-Use Tools with High Success Rate: The tools offered by the product are widely regarded as easy to use, with a high success rate in achieving desired outcomes. Customers find these tools intuitive and user-friendly, allowing them to navigate and utilize all features without difficulty. Additionally, the availability of good support further enhances the overall experience.

Elastic Nature and Reliable Support: One of the key advantages highlighted by users is the elastic nature of the product. It works reliably most of the time, providing a robust backup solution for organizations. In case any issues do arise, customers appreciate having reliable support available to help them promptly resolve any problems that may occur.

Difficulties with attaching licenses: Several users have expressed difficulties when trying to attach new licenses to their customer accounts in the platform. These challenges have caused frustration and inconvenience for these users.

Absence of a UK datacenter: The lack of a UK datacenter is seen as a drawback by clients who specifically require this location for their data storage. Consequently, they need to resort to self-hosted data centers, which adds complexity and cost to their operations.

Limited innovation and updates: Some users have voiced concerns about the lack of innovation and updates in the product. They feel that there have been very few enhancements made in recent years, which can be disappointing for those looking for continuous improvement and new features.

Reviews

(1-3 of 3)
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November 30, 2022

Cloud backups done right

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We manage the IT for 50 companies who use Office 365 with Axcient x360Cloud. Most companies are unaware that Microsoft's retention policies aren't a backup and this is where Axcient fits in. We've had many occasions where we've needed to restore snapshots to recover emails from users who have left the company, etc. x360 Cloud gives us as administrators and clients the peace of mind that all their 365 cloud data is being backed up and easily recoverable if and when required.
  • Good visibility over backup status and protected users and data
  • Audit log activity information
  • Support requests
  • Smart Search
  • Reports
  • Smart Search - Filter by collection doesn't always show all the folders
We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.
Data Center Backup (3)
N/A
N/A
Management dashboard
N/A
N/A
Retention options
N/A
N/A
Encryption
N/A
N/A
Enterprise Backup (2)
N/A
N/A
Operational reporting and analytics
N/A
N/A
Malware protection
N/A
N/A
SaaS Backup (4)
N/A
N/A
SaaS Product Integration
N/A
N/A
Multiple Data Restoration Options
N/A
N/A
Data Auditing and Search
N/A
N/A
Data Storage in the Cloud or On-Premises
N/A
N/A
  • Compared to the previous vendor, Axcient is saving us $1,000 per month and providing better value
The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.
November 30, 2022

A good value

Score 9 out of 10
Vetted Review
Verified User
Axcient x360Recover has provided a great service for our customers through the ability to backup and restore cloud documents.
  • Backup
  • Restore
  • Customer Service
  • Improvements in ticket resolution
  • Improvements in website/portal functionality
I have always had good service with Axcient x360Recover and have only had to reach out to them on a couple of occasions.
Data Center Backup
N/A
N/A
Enterprise Backup
N/A
N/A
SaaS Backup (4)
92.5%
9.3
SaaS Product Integration
90%
9.0
Multiple Data Restoration Options
100%
10.0
Data Auditing and Search
80%
8.0
Data Storage in the Cloud or On-Premises
100%
10.0
  • I have been able to recover customer files 100% of the time
  • Error messages are an issue and can take extended period of time to resolve
  • Axcient x360Cloud
As an MSP, we have been able to provide protection for cloud documents to our customer. With Axcient x360Recover, we can feel confident that we are providing a service that is commonplace today but reliable with Axcient. This protection comes at a reasonable price that makes profit margins obtainable without scarifying quality.
Dustin Blount | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We did a extensive POC and ultimately decided to not completely migrate over to Axcient x360Cloud due to one major issue we had which was the lack of daily backup verification meaning that the back up that was taken is not verified working daily as it is with some other vendors however most of the other toolset impressed us quite a bit and we deployed on a few different solutions.
  • Service Options
  • Bring your own hardware
  • pricing was some of the most competitive
  • Nightly backup boot verification
If you are not looking for the daily backup boot verification for security purposes then the Axcient x360Cloud solution is great. The team I would with was top notch and they definitely went above and beyond. I would say all the backup solutions Axcient x360Cloud offers is some of the best in the business.
  • Reliability
  • Service Options
  • Competitive Pricing
  • Competitive pricing for MSP's
  • Client support was top notch and they insured we were able to implement quickly
  • Agent deployment was simple and smoth
My absolute favorite thing about the Axcient x360Cloud line up was the options and the bring your own device on some of the non cloud options and they have a strong presence among some of the other competitors. However the cloud agent needs a little more fleshing out in order to make it really stand out among the pack
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