Overview
What is Blackbaud FIMS?
Blackbaud invites the user to manage and improve your funding and giving process with Blackbaud FIMS, a single, customizable foundation management software solution. It is based on the former MicroEdge FIMS product.
Like Your Favorite Sensible Shoes, Only for Data!
The GIFTS that Kept on Giving (In the Worst Way Possible)
Comprehensive GMS that works for you - just learn how to use it!
Awards
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Pricing
What is Blackbaud FIMS?
Blackbaud invites the user to manage and improve your funding and giving process with Blackbaud FIMS, a single, customizable foundation management software solution. It is based on the former MicroEdge FIMS product.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success…
Product Details
- About
- Tech Details
What is Blackbaud FIMS?
Blackbaud FIMS Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(11)Attribute Ratings
Reviews
(1-2 of 2)Like Your Favorite Sensible Shoes, Only for Data!
- GIFTS Classics does a very good job of processing transactions. You can track workflow and enter/change important information along the lifecycle.
- My favorite feature is the ability to select almost any field within the database and organize how it will be viewed, either within the system or when exported to Excel. You can relabel the column headers, sort, switch the order, stack fields, and capture all the information that will help in both processing and decision making.
- I find the ability to create a wide range of templates that can then be generated and stored through the document manager tool to provide great efficiency and reduce opportunity for error.
- The old-school tables format has made it particularly difficult for the system to be as nimble as the work demands. Its user interface is unappealing and general navigation makes it hard for infrequent uses to find what they need.
- Ad-hoc reporting can get you far. But the set of canned reports with preset criteria and formatting is very limiting.
- Because we want controls between the funding database and the financial database, we value the two systems being separate. However, the way GIFTS tracks different payment activities (cancellations, refunds, voids, etc.) and the inability to easily get 'as of' information, reconciliation with a true accounting system is problematic.
- We have to use several other systems to get our work done and/or to present the information in a visually pleasing manner to key stakeholders.
- Salesforce, GivingData and GIFTS Online
The GIFTS that Kept on Giving (In the Worst Way Possible)
- Simple layout
- Duplication reports
- Lots of fields for organization-specific information
- GIFTS system had many inherent bugs
- Difficult to search for information in GIFTS
- Customer support was difficult to reach
- When reached, customer service was rude and unhelpful
- GIFTS system could not put addresses in alphabetical order by country
- Upon updates, GIFTS system would crash and data would become corrupted
- GIFTS often would freeze and crash when exporting information to Excel
- GIFTS would not allow for the deletion of certain program codes even when user had full administrative privileges
- Reporting was difficult on GIFTS - often we had to place data into Excel by hand since we could not create simple customized reports. This increased time spent on tasks GIFTS was supposed to streamline.
- GIFTS did not alert us to duplicated organization records, so often it was difficult to reflect an organization's full grant history to our Board of Directors, leading to employees spending time searching through paper records to make sure all information was properly reported.
- GIFTS created duplicate contact records, meaning it was difficult to find out which contact was related to which organization and cluttered our data. This caused decreased processing and response time to "new" contacts who turned out to be previous contacts or contacts whose information was tied to previous organizations. Even when contact information was updated for a new organization, sometimes the program would revert to the first organization contact information, several times leading to checks cashed to incorrect organizations---the very worst consequence of using GIFTS to our organization. Thankfully, the money was recovered upon the few times that error occurred, but it led to me and other employees reading through out 800+ checks before issue to make sure the correct organization was in fact being rewarded.
- Implemented in-house