BotStar

Easy and Visual Configuration: Users have found the chatbot configuration in BotStar to be easy and visual, enabling them to easily build a real workflow. They appreciate the simplicity of setting up BotStar and creating chatbots integrated into websites and Facebook pages using the visual editor.

Integration with Other Platforms: Users appreciate the integration capabilities of BotStar, particularly with Zapier and Slack. They find it easy to set up BotStar and value its ability to integrate with other platforms for technical purposes. Some users also highlight the powerful integration with Facebook Messenger and the availability of a chatbot widget for websites.

Useful Features and Documentation: Users express their appreciation for the availability of numerous features in BotStar as well as its good documentation for step-by-step chatbot building. They find these features helpful in creating customized chatbots tailored to their specific needs.

Cons:

1. Lack of Promised Features: Some users have expressed disappointment with the company's failure to deliver on promised features and benefits, such as changing the app to a new Live Chat app and reducing the benefits of a lifetime deal purchased through AppSumo.
2. Training Limitations: Users have mentioned that training the chatbot to respond appropriately can result in wrong answers being given to customers, which can negatively impact customer satisfaction.
3. Limited Customization Options: Several reviewers have suggested the need for direct integrations with third-party applications and more customization options for the dashboard, highlighting a desire for greater flexibility in tailoring the platform to their specific needs.