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Cardknox

Cardknox

Overview

What is Cardknox?

Cardknox is an omnichannel payment gateway that can be integrated with POS systems, ERP software, e-commerce, and mobile platforms. The vendor states they offer flexible payment solutions and innovative technology to qualify transactions for the lowest interchange rates. Cardknox further…

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Recent Reviews

TrustRadius Insights

This software is highly versatile, allowing users to conveniently access and utilize it remotely. Once customized to meet users' …
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Cardknox makes us feel secure!

10 out of 10
December 31, 2020
We are a medical practice that needs to collect credit card information to hold in case of a copay or deductible or cancellation fee. We …
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Pricing

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What is Cardknox?

Cardknox is an omnichannel payment gateway that can be integrated with POS systems, ERP software, e-commerce, and mobile platforms. The vendor states they offer flexible payment solutions and innovative technology to qualify transactions for the lowest interchange rates. Cardknox further states…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Cardknox?

Cardknox is an omnichannel payment gateway that can be integrated with POS systems, ERP software, e-commerce, and mobile platforms. The vendor states they offer flexible payment solutions and innovative technology to qualify transactions for the lowest interchange rates. Cardknox further states they serve thousands of partners and customers across every major industry throughout the U.S. and Canada.

Cardknox Screenshots

Screenshot of The Cardknox Merchant Portal, a self-service platform for seamless management of payment activity

Cardknox Video

Cardknox Partner Portal - Overview

Cardknox Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesU.S. and Canada for processing, global gateway support
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

This software is highly versatile, allowing users to conveniently access and utilize it remotely. Once customized to meet users' preferences, the software opens up a wide range of possibilities. Although initial setup may require some effort, it quickly becomes intuitive and effortless to use. Users have praised the customer support team for their prompt and helpful assistance. Some users have expressed a desire for more advanced features in future updates.

The software proves invaluable for processing remote credit card and ACH transfers. With exceptional customer support and superior rates compared to other vendors, it prioritizes the needs of clients. SaaS companies benefit from its seamless integration of an easy-to-use EMV solution for credit card processing. Software developers rely on this product to seamlessly handle credit card payments internally and integrate them into their software offerings.

The software supports various types of credit card payments, including back office accounting, point of sale, one-time purchases, payments on account, and recurring invoices. A medical practice finds it particularly useful for securely collecting and storing credit card information for copays, deductibles, and cancellation fees. The product ensures strict control over access to charging cards by restricting it solely to the billing department.

Attribute Ratings

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
We are a medical practice that needs to collect credit card information to hold in case of a copay or deductible or cancellation fee. We needed all our staff and patients to be able to input credit card information but only our billing department to be able to charge the cards when necessary. Holding so many people's credit card information is a huge responsibility that we take seriously.
  • Cardknox enables us to collect credit card information secure in the knowledge that there is no way for the information to be used fraudulently.
  • Cardknox has given us the flexibility to compartmentalize access levels to further reduce risk.
  • Using Cardknox has totally removed the responsibility for securely storing credit card information from our practice.
  • Any areas in function that we found tedious or difficult were really a result of us not knowing how to use all the features Cardknox offers. Once we contacted support with our issues and received guidance, we have not had any issues or frustrations with the system. Their support is robust and wait times for a response are extremely low!
We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
  • Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
  • It is much faster and smoother to find and charge a card when necessary.
We used to use PayPal's Virtual Terminal for charging credit cards and had to use a homemade system for storing them, so aside from Cardknox's features being much more suited to us, the monthly fee is about one fifth of what we were paying PayPal. All around, a really excellent upgrade!
Medical patient intake and billing as well as medical providers, on occasion.
1
The ability to use a computer, read, and if there is a question, to use a phone or email to contact Cardknox. In other words, no special skills are needed as the system is very user friendly!
  • Collection and storing credit card information safely and securely.
  • Ease of ability to retrieve a patient's info when needed for billing
  • Being able to charge cards with an automatic notification sent to the patient.
Support has been robust. Wait times are low and solutions always found for our particular needs. Support staff is pleasant and helpful. At the beginning of COVID, Cardknox offered a series of webinars to inform and educate interested business as to the changes in the business and financial sector that could impact us and solutions in the field that were available or being developed to meet changing needs. We found these extremely helpful and cutting edge!
No
No need to pay extra. I don't even know if they have such an option, as their regular support is already at the standard many others would consider premium!
At the start of COVID, when I am sure they were inundated with other requests, there was always a friendly, knowledgeable person to help us make the transition from in-person collections to 100% online. The switch was done within a matter of days and very seamlessly, too!
Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
  • Using our dedicated Paysite page to collect and store credit card information is so easy and helps the patients feel that their information is secure.
Yes, but I don't use it
Robert Brinton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Cardknox is a payment processing gateway. Our software solution integrates with the Cardknox gateway to provide integrated payments for our software users. It's used by the whole organization.
  • Customer support is fantastic
  • Payment technology is the best I've seen in payment industry.
  • The solution is very comprehensive and flexible for our demanding needs.
  • They have international payment capabilities, but could be improved.
Any software company that provides ecommerce and on-premises payments would be recommended to use Cardknox.
  • Cardknox is a critical piece of our business strategy and impacts large portion of our business
I have spoken to over 50 different payment solutions and integrated with 3 others. Cardknox is leaps and bounds better than others in terms of customer support, payment technologies, and overall organization.
We have direct access to their support team. They have 24/7 support and are always able to help when we contact them.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We are a software developer. We use Cardknox internally to process credit card payments. We have also integrated Cardknox into the software we sell. Our customers use Cardknox to process several different types of credit card payments from back office accounting to point of sale. Our software uses Cardknox to process one time payments for customer purchases, payments on account and automatic charges for recurring invoices.
  • One of the strengths of Cardknox is the ease of installation. We have worked with more than one processor and Cardknox is by far the easiest to install.
  • Cardknox also has excellent support. When we need assistance they are they to help and it is easy to get through to them.
  • The sales team at Cardknox is great also. They often go beyond the call of duty to help us.
  • Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.
One thing Cardknox does well is to automatically update critical credit card information such as card expiration dates. This feature not only saves time, but it solves a huge headache of keeping card information updated. Before, our customers would have to call the credit card holder to get a new expiration date. Now it is automatic.
  • The biggest ROI is how easy Cardknox makes it to process credit cards. We process credit cards now with just a few keystrokes.
  • Another big plus is that Cardknox is always improving their product. We have mobile applications and they just introduced a new device aimed at mobile card processing.
We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
When you call for support, you get through to someone who is experienced, knows what they are doing and wants to help. They stay with you until the problem is resolved.
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