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Club OS is a popular CRM tool that helps businesses track potential clients and track employee communication to ensure no opportunities …
Overview
What is Club OS?
Club OS in Philadelphia offers cloud based club management software that can be configured to meet the needs of single or multi-location health clubs, gyms, spas, studios and wellness boutique locations with appoint scheduling and member management features, as well…
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What is Club OS?
Club OS in Philadelphia offers cloud based club management software that can be configured to meet the needs of single or multi-location health clubs, gyms, spas, studios and wellness boutique locations with appoint scheduling and member management features, as well as a suite of marketing tools…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Club OS University Month Two: Upselling Add-On Services at Your Club
YouTube
Club OS University Month Three: How to Better Communicate With Your Prospects
YouTube
Club OS University Month Four: Using Automation to Save Time For Your Sales Team
YouTube
Club OS University Month One: Pushing Leads Further Through the Funnel
YouTube
Product Details
- About
- Tech Details
What is Club OS?
Club OS Video
Club OS is a customer relationship management software built from the ground up to run gym and studio fitness businesses. Learn more about how the Club OS system can simplify prospecting, strengthen member and client retention, and boost club sales.
Club OS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Club OS is a popular CRM tool that helps businesses track potential clients and track employee communication to ensure no opportunities are lost. Users rely on Club OS's lead follow-up and creation features, which enable them to keep track of client activity and secure sales opportunities. By automatically creating new lead profiles and keeping information secure and organized, the platform saves users time while ensuring they stay in control of their leads.
Additionally, Club OS offers automatic email campaigns and birthday notifications that help improve member retention and follow-up, solving the business problem of retaining active members. The platform's KPI tracking and system reports allow for better organization, employee performance tracking, and determine the best marketing channels to acquire leads. Overall, with Club OS, each employee can easily access all leads and notes from one central location, making it easier for them to stay in touch with new members while following up with potential ones. Additionally, the software's ability to keep a schedule, communication, and team info all in one place improves user productivity while making it an excellent way to communicate between the team and clients.
Customizable outreach: Many users appreciate the flexibility offered by Club OS when customizing prospect outreach, with the ability to choose when and how to contact them. This feature allows for a more personalized approach to converting prospects into members.
Useful reminders: Several reviewers highlight the reminders feature as a positive aspect of the software, providing helpful alerts to follow up with prospects and stay on top of communication.
Great organizational tool: Multiple users describe Club OS as an excellent way to stay organized, keeping track of leads, phone calls, appointments, and client communication all in one place. The software provides features such as viewing statistics, running reports on their team, setting follow-up dates that are highly praised by many customers.
Slow loading times: Users have reported that the software can be slow to load and inconsistent with values, requiring frequent refreshing. This issue has been mentioned by several reviewers as a common problem.
Unintuitive features/interface: Many users have expressed difficulty in navigating the software due to unintuitive features and an outdated interface. Reviewers report it takes longer than usual to figure out functionality, manipulation of lead details can be confusing, and buttons sometimes do not appear on random profiles.
Duplication/search function issues: Several users have experienced problems with leads coming in more than once, causing duplicate accounts. Additionally, the search function requires more information than necessary to find an account, which has frustrated some reviewers.
Users have made several recommendations for utilizing the software effectively. Firstly, it is advised to thoroughly explore the software and its features before fully utilizing it. This allows users to familiarize themselves with its capabilities and make the most of its functionalities.
Secondly, before subscribing, users recommend checking if other users have successfully integrated the software with other systems. This helps ensure a smooth integration process and avoids any potential compatibility issues.
Lastly, the software is highly recommended for lead management, as it is user-friendly and time-saving. Users have found it to be a valuable tool in managing and tracking leads efficiently.
Overall, users suggest giving the software a try, especially for gym operators. They also emphasize the importance of learning all the features and taking advantage of webinars and setup information to effectively manipulate the software.