Reviews (1-25 of 27)
The staff at DISCO was available to help on an on-demand basis. I was impressed with them being able to speak the language of litigation versus the other vendors I sometimes deal with who have only an IT focus.
- DISCO software is easy to use for even the most entry-level document reviewer. All one needs to know how to do is browse web pages.
- DISCO has a good amount of organizational functionality that allows us to identify key documents and custodians to improve efficiency in our early-stage document review process. We can target dates, topics, and specific custodians with ease using the visual organization tools without requiring knowledge of building text-based searches.
- The DISCO project support team is responsive, and projects can usually be started within hours of the initial opening request. The team is always willing to do training as users become more advanced and interested in exploring deeper functionality of the tool.
- In my previous experience, I have found that coding may not be recorded when a user is going extremely fast through documents.
- Right now, at least, we do not appear to have the ability to independently upload load files and productions we received from other parties.
- The more complex and useful tools are somewhat difficult to locate and learn to use without assistance from project support team members.
- The text searching can be difficult to use, especially when trying to search for exclusion rather than the inclusion of documents based on the searches.
- The folder system is not intuitive. Parent folders include all documents within sub-folders, even when those sub-folders are designed to exclude documents. This is likely a unique problem than can be resolved using different procedures, though.
- Quick customer service whenever issues arise
- Fairly intuitive to use the software and doesn't require a lot of teaching to use
- Good searching capabilities and quick tagging structures
- Missing functionality for being able to copy and paste text in the view function
- Not widespread usage so when trying to get buy-in from other attorneys they don't have experience with the platform
- Sometimes very slow and takes a long time for documents to load
- It is easily used for producing documents. I appreciate how easy it is to create load files to provide to opposing counsel.
- DISCO's support team is the best in the business, bar none. I always feel free to call them about any concerns or problems I am having. I know that they will go the distance to ensure that my questions are answered and my concerns are assuaged. Even after hours, I have been able to get answers to my questions. Most importantly, their support staff is incredibly helpful and caring people, which is immediately apparent during the phone calls.
- DISCO also makes it very easy to set up a specific document review stage, tailored just as I need it. I appreciate the ability to tag documents per my requirements, to write privilege notes, to redact passages quickly, etc. The fact that this tailored document review staging is all so easy to set up speaks to how great a program DISCO is.
- I love how, in the main "Search and Review' window, to my left, I can have the filters. This is so handy and time-saving! I can't count the times that I have chosen documents based upon specific recipients/senders, or narrowed down my search by choosing "inclusive emails only."
- Perhaps this is my ignorance, but when I'm in the main "Search and Review" window and want to choose specific documents from here to, say, batch print, I have to click the grey square to the left of the document one by one, instead of clicking a grey square on top of the window that would automatically choose all the documents showing in that window, and then deselect the ones I don't want.
- I know this is a safety feature, but sometimes it would be nice to be able to change certain features of documents myself instead of asking DISCO support team to do so, i.e., changing the custodian of specific documents.
- Instead of choosing the "copy format from a previous production" that automatically changes a Bates prefix for you that you may not want, maybe a feature where you have preset choices of metadata and confidentiality to apply to productions without affecting a chosen Bates prefix.
- DISCO has a very easy to use review interface. This is key because attorneys and staff new to DISCO can begin reviewing documents with little to no training, which speeds up the review process and ultimately saves our clients money.
- DISCO has a beneficial "Review Stages" system that provides for the fast and efficient assignment of documents for attorneys/paralegals to review. It has features that permit the senior attorney to see how fast people are reviewing documents and estimates how long it will take for the review to be completed.
- One of my favorite features is the search visualization feature. The feature provides a birds-eye view of the data set-what email addresses appear most frequently, the frequency of communications, etc. This information can be used in turn to craft more effective search terms and parameters.
- Currently, DISCO is not compatible with timeline databases such as CaseMap or TimeMap. Such integration would go a long way in ease of use.
- There is no easy way to create a timeline or fact chronology in DISCO. The exhibit function should be tweaked to provide for such functionality.
- DISCO does not permit a client to do a partial review on the front end so that only certain data gets fully processed and gets charged. That would help provide better value to clients.
- User interface of DISCO is as smooth as it can get. Be it switching between a range in a batch to executing a search, DISCO lets you do it in a jiffy.
- Coding documents on DISCO is very time efficient thanks to the keyboard shortcuts and swift response time.
- Running a search on DISCO is great because of the positioning of the tags and buttons, moreover the quick hint of results without even hitting the search.
- Button is something I found really useful.
- The color scheme of the coding panel is too dark and it gets difficult to distinguish between tags to choose from, which leads to confusion.
- The filter options on document view pane are not that great.
- DISCO is extremely intuitive and easy to learn for anyone.
- DISCO's pricing is simple and straightforward, with no hidden charges.
- There is just one platform for loading, reviewing, and production of documents. No separate applications are necessary.
- If you haven't checked out DISCO lately, I urge you to do so. When I first started using DISCO, features and flexibility were limited for end users. This is no longer the case; DISCO listens to input from users and puts it into action.
- Easy to use: I can get new document reviewers up and running quickly. Basic training in about 30 minutes; more advanced training in about an hour.
- Excellent Knowledgebase: Any time I have a question, I run a search in DISCO's knowledge base and the answer is there, often, too, with a corresponding video demonstrating how to do something.
- Easy to filter data by almost anything: Filtering is intuitive and users report it's one of their favorite features.
- Good looking platform: OK, this doesn't get talked about a lot, but if you're going to be looking at a database for hours at a time, it should be visually pleasing!
- Salespeople are not pushy: As a manager, I get a lot of calls from vendors and when a vendor such as DISCO gently checks in from time-to-time it's noticed and appreciated.
- Ingestion sometimes fails or gets hung up: On occasion, an ingestion will get hung up. It just requires a call or ticket to tech support and the problem gets resolved.
- Lack ability re-load individual files: Sometimes, there's a need to substitute a file and it can be done but requires a call to tech support or the project manager. Otherwise, you have to back out the entire ingest, make the adjustment in the file and reload.
- Ease of use, which allows me to give my client access and teach them how to upload documents.
- Making productions is easy for a non-IT person.
- More flexibility when creating a privilege log - more options.
- Ease of getting in and out of the database
- Windows are easy to navigate
- Always love fewer clicks to get where I'm going
- Single sign-on if available
- Ease of use for those who only use it periodically, i.e. twice a year
- Document productions - fast and efficient way to produce materials to other parties in the ligation.
- Search of key terms - Fast way to identify responsive or confidential documents
- Flag/Tags - Fast way to go back to key documents
- Highlighting with in the document can sometimes be a great tool to have when reviewing documents.
- Tagging is highly intuitive. The reviewers are mostly attorneys who appreciate ease of use, and the tagging feature is so easy that the attorneys can spend the bulk of their time evaluating the merits of the case rather than figuring out things like tagging.
- Email threading is a huge time saver. By allowing the reviewer to only review the inclusive email and applying a tag to all emails that make up that thread is invaluable and allows for consistency in coding which is key to any document review.
- The artificial intelligence feature is also a huge time saver and allows for consistency in coding.
- There are times where I am hesitant to contact tech support since most often I am redirected to our project manager whose time is billable. I wish the built-in tech support would field more questions so I don't have to incur billable rates from the PM.
- The searches are not as easy as they look. Some of our users have never gotten comfortable with the search mechanism.
- HUGE negative is the $500 monthly minimum. Most of our cases start out slowly with data trickling in. Often times, the attorney will not agree to host data in DISCO based on the high monthly minimum. They cannot justify the cost to the client.
- The overall look of the platform looks a bit too vanilla with the white background and pastel colors. Would a dark mode be a ridiculous ask?!
- Managing document review is a strength. Tagging and sorting documents is a breeze.
- Pulling documents together for trial and deposition exhibits is also easy and intuitive.
- Producing documents to opposing counsel is easy and customer service always responds promptly to requests for assistance.
- The search and filter functions could be just a little more intuitive/"Google"-like. They're miles and miles ahead of other vendors on this point, but it's an area for continued improvement.
- Searching for documents in DISCO is easier than any other platform I've used.
- The user interface is amazing. Spending hours reviewing documents, this really matters. The color contrast in the system is visually appealing.
- The amount of relevant content displayed while reviewing without having to scroll is key!
- The ease of use and intuitive nature of the software cuts down on training time.
- The self service functions and configurations in the system allow for greater flexibility within the software.
- Creating a note on a document in a specific place so that users can collaborate and remember where the issue was in a 100-page document.
- Separating documents within the document for ease of reviewing when documents are produced in one file.
- Greater visibility into billing details.
- The platform is very intuitive and user-friendly and makes creating searches much easier. There is an option of creating Boolean search terms or the much easier Search Builder that DISCO has created.
- Our office appreciates being able to create folders and save specific documents to them. Although you can accomplish the same result through saved searches, the folders make it easier for some attorneys to access the information they need much easier than creating searches.
- The document review pane is also extremely helpful in that it provides all of the information pertinent to that document (and its family) in one view. I like that the search term hits are highlighted in the document view and the reviewer can "jump" to each hit.
- On a couple of occasions, I submitted a request for assistance from the technical support staff but the system had not registered my request. Luckily, I was not working on a document production deadline so the time delay was not ultimately a big issue.
- I would like to be able to create and save the specifics to a new production ahead of my actual production deadline, thus saving me time at the very end of the review when time is usually short.
- Document review platform.
- Customer service/responsiveness.
- Service flexibility to meet changing needs.
- DISCO could simplify and expedite the process for putting a project on ice, or terminating it altogether.
- Very good text recognition for searching.
- Metadata information is presented in a format that makes it easier to understand who and where the documents came from.
- Ability to tag documents with many/various terms and collections.
- Batch Printing can be easier if there was a quicker/easier way to pick and choose many documents within a collection.
- Try to find a way to retain confidentiality designations for documents when ingesting from a production.
- Extremely user-friendly. Easy to figure out how to work things.
- Very fast. Compared to other platforms, the delay is minimal.
- A clean, usable interface that makes it easy to read documents.
- Nothing I can think of at this time. The actual reviewers (since I'm supervising them) may have more specific feedback.
- Simple interface - This is key because many users can't be bogged down trying to navigate through complex platforms. DISCO makes it easier to users of all levels to review, cull and produce information.
- Speed - The platform is much faster than alternative platforms. The speed significantly reduces review times making for a more efficient review.
- No hidden costs. It's nice to easily understand the costs of a platform and present it to clients.
- I wish DISCO had more robust analytics. Not so much predictive coding but the ability to review documents using concepts/phrases.
- I think DISCO should reduce the monthly minimum. By having such a high monthly minimum price you end up excluding potential clients.
- Search functionality and filter option make it easy to locate specific documents in the database.
- Interface is intuitive and easy to use which allows new users to quickly master the program.
- Review stages are easy to set up and manage which makes large-scale review easy.
- It would be good to have a chronology function that works with the review platform.
- Customizable interface: Disco lets me set up my view how I want, which lets me get through documents faster. Many different types of filters are easy to access.
- User friendliness: Disco generally lets you do anything you logically should be able to do with an e-discovery platform.
- Support: Disco support is responsive and helpful.
- Downloading files: sadly we haven't moved entirely to working within Disco (nor would this be possible for the foreseeable future). When downloading files, it would be helpful to be able to customize the file name, which we currently have to edit manually. It would also be helpful to be able to download parents and attachments as one file while downloading large groups of files. Currently, we can either 1) download parents and attachments as one file but without other files or, 2) download all files separately. We regularly download large groups of files (100+) and are then forced to combine parents and attachments manually.
- Disco's AI has not been helpful in the cases I've worked on. It seems to me that it basically just counts the number of appearances of words it considers relevant. While this can be useful in certain contexts, it often puts quantity over quality and pulls irrelevant documents (such as scholarly articles on topic when we're looking for company documents). Our team tried using extra coding to teach the system in the most efficient way (as described to us by Disco employees), but we have since abandoned any hope of using predictive tagging and other AI features. I'm not sure predictive tagging would save us much time anyway, as we often perform searches on new topics as we move into new phases of litigation and discover new issues.
- I have experienced minor interface bugs, such as being unable to scroll to folders at the bottom of the list or problems scrolling through documents. These are easy to work around, but still cause some inconvenience.
- Excellent searchability of documents.
- Easy to understand and navigate.
- Nice visual interface, easy to read and understand.
- Processing and visualization of Excel and other large documents.
- Sometimes when I add "or" to a search, I occasionally see a glitch in the search function.
DISCO Scorecard Summary
DISCO, ediscovery suite, offers services to help legal teams manage ediscovery from anywhere at any time, including forensic collections, project management, consulting, and managed review.
DISCO is a legal technology company that applies artificial intelligence and cloud computing to legal problems to help lawyers and legal teams improve outcomes for their clients. The vendor boasts corporate legal departments, law firms, and government agencies around the world use DISCO for ediscovery, case management, compliance, disputes, and investigations.
The vendor states DISCO solutions are powered by advanced cloud infrastructure to ensure security, stability, and scalability, and that DISCO was built to address the discovery and case management challenges of today and beyond.
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
DISCO’s all-inclusive flat-rate per-GB pricing is transparent and predictable, making it easy to accurately budget for any matter. Pricing automatically includes ingestion, processing, early case assessment, and production. In addition, DISCO does not charge for user licenses, meaning customers can add or remove user licenses based on the need of the case, not on the constraints of the budget. When it comes to managed review, DISCO guarantees every matter will come in on time and on budget.
DISCO Support Options
|Video Tutorials / Webinar|
DISCO Technical Details