Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS.
Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals.
Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.
It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.
The vendor boasts companies such as Elkem, On24, LTSE, SugarCRM, and Hearst as users Exceed.ai.
Businesses use Exceed.ai for:
- Inbound lead follow up - Immediately respond to and follow-up with incoming leads
- Convert website visitors into leads via chatbot
- Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
- Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
- Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
- Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
- Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc
