Genesys is the world’s leading provider of customer service and contact center software and services — with a 100% focus on customer experience and a mission of “saving the world from bad customer service.”
With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation.
Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience.
Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise. Following the acquisition of Interactive Intelligence, the Genesys product portfolio has expanded to include additional tools focused on customer experience, and solutions for a wider variety of company sizes.