Exceed.ai delivers value and improved customer experience.
Exceed.AI has helped our company scale by providing an effective solution to manage a large volume of consumer interest. During the past …
Overview
What is Exceed.ai by Genesys?
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.
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What is Exceed.ai by Genesys?
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Conversica?
Conversica provides lead management software for marketing, inside sales and sales groups.
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Details
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- Tech Details
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What is Exceed.ai by Genesys?
Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS.
Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals.
Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.
It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.
Businesses use Exceed.ai for:
- Inbound lead follow up - Immediately respond to and follow-up with incoming leads
- Convert website visitors into leads via chatbot
- Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
- Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
- Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
- Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
- Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc
Exceed.ai by Genesys Video
Learn all about how Exceed.ai helps companies boost their sales funnel.
AI-Powered Sales Assistant that works alongside your reps to identify and secure customers faster and more efficiently by automatically contacting, engaging, following-up and qualifying leads via natural, two-way conversations.
Exceed.ai by Genesys Competitors
Exceed.ai by Genesys Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English |
Frequently Asked Questions
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.
The most common users of Exceed.ai by Genesys are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(21)Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
Exceed.ai works well for us in comparison to Conversica, as Conversica has stopped supporting automotive retail as well as in the past. I appreciate the team at exceed.ai as well, as I believe they truly care about our partnership and our success. This is a rarity in our industry.
March 29, 2022
Exceed.ai offers a solid entry into the conversational AI market; however, there are some improvements that can be made
For the moment, Exceed.ai is suitable for our business needs; however, I have used boost.ai at a previous organisation and found it to be more intuitive and easier to set up than Exceed.ai. Another advantage boost.ai has over Exceed is the use of a no-code environment which would be beneficial as our team are not programmers by nature. That being said in terms of value for money and customer service Exceed.ai comes out on top.
March 24, 2022
A great tool for pre-qualifying sales leads!
Exceed.ai feels much more polished and feature-rich, including options such as pre-qualifications and the ability to schedule a calendar invite/meeting with a sales representative while Gorgias is designed more as a chatbot to feed FAQ responses and automated messages, without the advanced AI to pre-qualify and schedule meetings.
March 24, 2022
Exceed.ai is a great Intelligent Virtual Assistant Tool
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
Score 9 out of 10
Vetted Review
Verified User
Exceed.ai, Conversica, Tact.ai, and Qualified are highly scalable, flexible, and ideal for automated customer tracking and engagement, vary in price, offer great integrations, and unique features (features that should be explored to find the right option for your needs).
March 16, 2022
A virtual assistant almost matching human touch
HubSpot works perfectly well too. Feature of getting the notification on Email open rate and click rate is good. But email marketing on Exceed.ai is far better and customer support is great too. Exceed.ai's ability to handle mass outreach to a large number of people at once. With a single press of a button, the AI virtual assistant may start a conversation with many prospects.
March 15, 2022
Take the hassle out of outreach and use Exceed.ai!
Verse was the other platform we tried and there were too many issues and a lack of 24/7 outreach. Exceed.ai is customizable and incredibly helpful to our sales team. We love how we've been able to select a lead cadence and provide our own types of responses for the Exceed.ai team to take over and continue outreach on these prospects. It's a game-changer!
- Saleswhale and Conversica
Exceed.ai was a better vendor to work with long term and was very great through the whole negotiation process and implementation. Their sales team and support were awesome to work with. Some of their competitors were bully sales people and didn't have our best interest at heart. I love working with the Exceed.ai team.
April 08, 2021
The automation you need for your business
Score 9 out of 10
Vetted Review
Verified User
- Intercom and Drift
Our team has used Intercom for a while but the interface didn't seem so appealing. With a new design and clear navigation, Exceed.ai is better. The conversation is quite good with Exceed.ai as compared to Drift.
Drift is amazing, no doubt. But Exceed.ai seems better for our support team.
Drift is amazing, no doubt. But Exceed.ai seems better for our support team.
July 02, 2020
Exceed.ai: it lives up to its name!
Score 10 out of 10
Vetted Review
Verified User
Exceed is easier to setup and at a totally different (lower) price point. I would go with Exceed any day.
Score 10 out of 10
Vetted Review
Verified User
Exceed is flexible and configurable. The assistant actually scheduled meeting on reps calendars and it supports both chat and email. Great value to money and flexible business terms. And, I was amazed how good the NLP works.