Exceed.ai by Genesys

Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. ​

Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. ​

Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.

It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.

The vendor boasts companies such as Elkem, On24, LTSE, SugarCRM, and Hearst as users Exceed.ai.

Businesses use Exceed.ai for:

1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads
   
2. Convert website visitors into leads via chatbot
3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
6. Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc