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Exceed.ai by Genesys

Exceed.ai by Genesys

Overview

What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Exceed.ai by Genesys?

Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. ​

Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. ​


Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.

It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.

The vendor boasts companies such as Elkem, On24, LTSE, SugarCRM, and Hearst as users Exceed.ai.

Businesses use Exceed.ai for:

  1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads
  2. Convert website visitors into leads via chatbot
  3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
  4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
  5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
  6. Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
  7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Exceed.ai by Genesys Video

Learn all about how Exceed.ai helps companies boost their sales funnel. AI-Powered Sales Assistant that works alongside your reps to identify and secure customers faster and more efficiently by automatically contacting, engaging, following-up and qualifying leads via natural, two-way conversations.

Exceed.ai by Genesys Competitors

Exceed.ai by Genesys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish

Frequently Asked Questions

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Conversica, Tact.ai, and Saleswhale are common alternatives for Exceed.ai by Genesys.

The most common users of Exceed.ai by Genesys are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(20)

Attribute Ratings

Reviews

(1-15 of 15)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use
  • Customisable
  • "Realistic" customer engagement
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer engagement. Having a "human-like" response rather than a typical automated response drives engagement and lets customers feel that they're dealing with a more personal company.
  • The ability to pre-qualify leads before handing them off to a live sales agent (rather than having the sales agent qualify them).
  • We found that the Exceed.ai virtual service met all of our specific needs during testing.
Luis Alcalá | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It allows us to capture leads through email or visitors coming to the company's website.
  • We have been able to occupy our sales agents in closing business, while the software gets the data from potential customers through surveys, questions and forms.
  • The software naturally strikes up conversations with customers, allowing us to learn about their interests in products and leading them down the path to purchase.
  • It can be a bit complicated to set up and adapt to the company. It took us a while to adapt to the software due to the complexity of its functions and tools.
  • It can be a bit slow to pull in customer data and the chat on the page makes it cumbersome.
  • It takes a considerable amount of time to set up questions so that the system knows how to handle the customer and this process must be reviewed from time to time for it to be effective.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
  • Conversations could be better and customized.
  • Takes too much time to send an email.
  • Too many steps required to start working with the platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Making conversations same as humans.
  • Available all the time 24*7.
  • Integration with the CRM.
  • The integration was a bit tough, could be made easy
  • Using the product itself requires some depth knowledge of converations which not every one possess
Christina Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service is amazing.
  • Have a lot of pre set templates to get you started.
  • The exceed bot on emails is a great help with feedback or predicting the success of that email.
  • Easier to create questions/answers within sequence would be nice.
  • Add qualification questions yourself.
Ravi Chahar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • I am a big fan of the AI-Powered Assistant that follows up with emails and SMS.
  • The Website Chatbot acts like a human that helps us maintain a friendly environment.
  • Asking questions to generate better leads is always a plus point.
  • The Website Chatbot is amazing, but it still needs some improvement.
  • There could be more templates for automated emails.
  • An option to integrate with more tools should be there.
Score 10 out of 10
Vetted Review
Verified User
  • Personalization options available in the email sequences.
  • A/B testing options for the email sequences.
  • Ease with which an email sequence can be modified once the sequence has been started.
  • Ability to define which elements of an email sequence are automated and which require user intervention.
  • Factor that Exceed validates email addresses before they are sent, reducing the negative impact on the email domain of hard bounces.
  • Offline steps (such as telephone call follow-up) can't be incorporated into the sequence.
  • Attachments can't be added to an email, although the platform does support incorporating links.
  • Once a contact is added to Exceed (outside of the name, email address & company), all other data pertaining to the contact can only be updated/enriched by reimporting the record. It would save time if you could edit these fields through the native UI.
Score 10 out of 10
Vetted Review
Verified User
  • Lead followup (out of office, talk to me later, etc.)
  • Schedule meetings with qualified leads on reps calendar
  • Campaign analytics, like how many contacts were interested, left the company, wrong person and what questions have been asked
  • Exceed.ai has lots of insights about the conversations we are having with our prospects and leads. They can do a better job serving this data to the end user
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