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Exceed.ai by Genesys

Exceed.ai by Genesys

Overview

What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

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Pricing

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What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Exceed.ai by Genesys?

Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. ​

Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. ​


Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.

It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.

The vendor boasts companies such as Elkem, On24, LTSE, SugarCRM, and Hearst as users Exceed.ai.

Businesses use Exceed.ai for:

  1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads
  2. Convert website visitors into leads via chatbot
  3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
  4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
  5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
  6. Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
  7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Exceed.ai by Genesys Video

Learn all about how Exceed.ai helps companies boost their sales funnel. AI-Powered Sales Assistant that works alongside your reps to identify and secure customers faster and more efficiently by automatically contacting, engaging, following-up and qualifying leads via natural, two-way conversations.

Exceed.ai by Genesys Competitors

Exceed.ai by Genesys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish

Frequently Asked Questions

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Conversica, Aktana, and Saleswhale are common alternatives for Exceed.ai by Genesys.

The most common users of Exceed.ai by Genesys are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 15)

With exceed.ai we have no problem serving our customers

Rating: 10 out of 10
March 22, 2022
LA
Vetted Review
Verified User
Exceed.ai by Genesys
1 year of experience
  • It allows us to capture leads through email or visitors coming to the company's website.
  • We have been able to occupy our sales agents in closing business, while the software gets the data from potential customers through surveys, questions and forms.
  • The software naturally strikes up conversations with customers, allowing us to learn about their interests in products and leading them down the path to purchase.
Cons
  • It can be a bit complicated to set up and adapt to the company. It took us a while to adapt to the software due to the complexity of its functions and tools.
  • It can be a bit slow to pull in customer data and the chat on the page makes it cumbersome.
  • It takes a considerable amount of time to set up questions so that the system knows how to handle the customer and this process must be reviewed from time to time for it to be effective.

Exceed.ai is highly scalable, flexible, and customizable.

Rating: 9 out of 10
March 22, 2022
PP
Vetted Review
Verified User
Exceed.ai by Genesys
2 years of experience
  • A/B tests.
  • The interface is clean and intuitive.
  • Intuitive AI.
  • SMS
  • Meetings can be scheduled directly in the calendar using integrations or calendar apps like Calendly.
Cons
  • Its price seems very excessive to me.

A virtual assistant almost matching human touch

Rating: 8 out of 10
March 16, 2022
AJ
Vetted Review
Verified User
Exceed.ai by Genesys
2 years of experience
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
Cons
  • Conversations could be better and customized.
  • Takes too much time to send an email.
  • Too many steps required to start working with the platform.

Exceed will help you Exceed meetings booked KPI!

Rating: 10 out of 10
March 15, 2022
CK
Vetted Review
Verified User
Exceed.ai by Genesys
1 year of experience
  • Customer service is amazing.
  • Have a lot of pre set templates to get you started.
  • The exceed bot on emails is a great help with feedback or predicting the success of that email.
Cons
  • Easier to create questions/answers within sequence would be nice.
  • Add qualification questions yourself.
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