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Exceed.ai by Genesys

Exceed.ai by Genesys

Overview

What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

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Pricing

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Exceed.ai by Genesys

Exceed.ai by Genesys

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What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is Exceed.ai by Genesys?

Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. ​

Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. ​


Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.

It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.

The vendor boasts companies such as Elkem, On24, LTSE, SugarCRM, and Hearst as users Exceed.ai.

Businesses use Exceed.ai for:

  1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads
  2. Convert website visitors into leads via chatbot
  3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
  4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
  5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
  6. Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
  7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Exceed.ai by Genesys Video

Learn all about how Exceed.ai helps companies boost their sales funnel. AI-Powered Sales Assistant that works alongside your reps to identify and secure customers faster and more efficiently by automatically contacting, engaging, following-up and qualifying leads via natural, two-way conversations.

Exceed.ai by Genesys Competitors

Exceed.ai by Genesys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish

Frequently Asked Questions

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Conversica, Tact.ai, and Saleswhale are common alternatives for Exceed.ai by Genesys.

The most common users of Exceed.ai by Genesys are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
July 02, 2020

Exceed.ai: it lives up to its name!

Verified User
Consultant in Sales
Computer Software Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
The Exceed platform is being used across our global Sales team for both cold outreach and the re-engagement of aged leads. The intent being to foster a conversation with the prospect that leads to them requesting a meeting with an account executive. The problem we are looking to solve is industrializing personalized outreach, which leads to a high volume of discovery calls.
Pros and Cons
  • Personalization options available in the email sequences.
  • A/B testing options for the email sequences.
  • Ease with which an email sequence can be modified once the sequence has been started.
  • Ability to define which elements of an email sequence are automated and which require user intervention.
  • Factor that Exceed validates email addresses before they are sent, reducing the negative impact on the email domain of hard bounces.
  • Offline steps (such as telephone call follow-up) can't be incorporated into the sequence.
  • Attachments can't be added to an email, although the platform does support incorporating links.
  • Once a contact is added to Exceed (outside of the name, email address & company), all other data pertaining to the contact can only be updated/enriched by reimporting the record. It would save time if you could edit these fields through the native UI.
Likelihood to Recommend
I have found Exceed to be great at managing both cold and warm outreach. You have to remember that the engagement is as good as your copy; if your copy isn't engaging, that isn't any fault of the tool. With that said, the tool makes it easy to see who is engaging with your emails and empowers you to modify email subject lines and body copy whilst the sequence is in flight.
Return on Investment
  • Within the first 6 weeks of using the Exceed platform, our SDRs have saved 186 man-hours.
  • We have received over 1,200 responses to our outreach.
Alternatives Considered
Exceed is easier to setup and at a totally different (lower) price point. I would go with Exceed any day.
Support Rating
10
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
Other Software Used
May 13, 2020

AI and Automation is the future of marketing and Exceed.ai is delivering!

Verified User
C-Level Executive in Marketing
Marketing & Advertising Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Exceed.ai in several use cases:
1. Nurture our leads in our marketing automation.
2. Follow up with leads that downloaded content, attended an event or visited us at a trade show.
3. Follow up with leads who downloaded content.
4. Qualify inbound lead which we are unsure if they are right for us.
Pros and Cons
  • Lead followup (out of office, talk to me later, etc.)
  • Schedule meetings with qualified leads on reps calendar
  • Campaign analytics, like how many contacts were interested, left the company, wrong person and what questions have been asked
  • Exceed.ai has lots of insights about the conversations we are having with our prospects and leads. They can do a better job serving this data to the end user
Likelihood to Recommend
It is a best fit for companies who have lots of inbound leads and need to qualify them before handing them over to humans. Any time you are trying to scale your lead engagement with people you will have diminishing returns. That's where Exceed.ai and its automation comes in.
Return on Investment
  • Find new customers from our existing marketing automation, without adding head count. We re-cooped the annual price in one month.
  • Saved valuable SDR time, I would say 15-25%.
Alternatives Considered
Exceed is flexible and configurable. The assistant actually scheduled meeting on reps calendars and it supports both chat and email. Great value to money and flexible business terms. And, I was amazed how good the NLP works.
Support Rating
10
They walked us through every step of the process to make sure we succeed. I had to ask them to stop meeting every week!
When we did have problems, they jumped on it and fixed it within 1-2 days. I had a dedicated CSM who really cared that we succeed. They also have chat support where we can easily ask questions.
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