Help Desk

Web and Video Conferencing

Customer Support

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Contract Management

Data Analytics  and BI Services

Data Discovery and Visualization

Embedded Business Intelligence (BI)

Project Portfolio Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Warehouse

Endpoint Encryption

Fraud Detection

IT Asset Management

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed DNS

Managed Public Cloud Infrastructure

Network Performance Monitoring

SaaS Management

Smart Contracts

Solid State Drives

Technology Business Management

Time Series Databases

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Contact Management

Content Management

Customer Experience Management

Email Marketing

IP Geolocation

Marketing Analytics

Marketing Automation

Mobile Advertising

Press Release Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Product Configuration

Sales Coaching

eCommerce Analytics

Sales

Architecture

Church Management

Civil Engineering

Construction Workforce Management

Insurance Agency Management

Public Sector Software

Scholarship Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Fiserv (First Data) - ICICI Merchant Services

Fiserv

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Visa Acceptance Solutions (CyberSource)

Visa

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Visa B2B Connect

### Payment Processing Solutions
User sentiment regarding Worldpay from FIS's payment processing solutions is quite polarized. While some users appreciate the wide variety of payment options, fast payouts, and secure transactions that the platform offers, others have expressed frustration with issues such as complex processes, inconsistent customer service, and billing errors. The platform's ability to handle international credit cards and support features like Apple Pay has been highlighted positively, but concerns have been raised about the challenges faced by smaller businesses in terms of rates and service quality compared to local banks. Ultimately, user experiences with Worldpay from FIS's payment processing solutions seem to vary significantly based on individual needs and expectations. (Source Reviews: [1](https://www.trustradius.com/reviews/worldpay-from-fis-2021-12-02-15-26-08), [2](https://www.trustradius.com/reviews/worldpay-from-fis-2022-03-21-09-07-28), [3](https://www.trustradius.com/reviews/worldpay-from-fis-2022-03-23-07-34-50), [4](https://www.trustradius.com/reviews/worldpay-from-fis-2022-01-28-15-34-59), [5](https://www.trustradius.com/reviews/vantiv-2020-02-24-13-11-55), [6](https://www.trustradius.com/reviews/vantiv-2021-01-13-06-37-59))

### Credit and Debit Card Processing
The reviews suggest that users have varying experiences with Worldpay from FIS's credit and debit card processing services. While some users appreciate the broad support for international payments and compatibility with Apple Pay, others have encountered challenges such as delays in project timelines, technical issues, and unsatisfactory customer service. It appears that the effectiveness of Worldpay from FIS in handling credit and debit card transactions may depend on the specific needs and circumstances of each user. (Source Reviews: [1](https://www.trustradius.com/reviews/worldpay-from-fis-2021-12-02-15-26-08), [2](https://www.trustradius.com/reviews/worldpay-from-fis-2022-03-23-07-34-50), [3](https://www.trustradius.com/reviews/worldpay-from-fis-2022-01-28-15-34-59), [4](https://www.trustradius.com/reviews/worldpay-from-fis-2022-03-21-09-07-28), [5](https://www.trustradius.com/reviews/vantiv-2020-02-24-13-11-55))

### Fraud Prevention and Security
Users universally criticize Worldpay from FIS's fraud prevention and security measures. Reviewers consistently express dissatisfaction with the weak fraud controls, lack of robust security features, and the company's inability to effectively prevent fraudulent activities. Many users highlight instances of duplicate charges, inadequate protection against fraud, and difficulties in resolving security issues promptly. The general sentiment among users is that Worldpay from FIS falls short in providing reliable fraud prevention and security measures, leading to significant challenges and frustrations for businesses relying on their services. (Source Reviews: [1](https://www.trustradius.com/reviews/worldpay-from-fis-2022-03-21-09-07-28), [2](https://www.trustradius.com/reviews/worldpay-from-fis-2022-01-28-15-34-59), [3](https://www.trustradius.com/reviews/vantiv-2021-01-13-06-37-59))

### ACH and Bank Transfer Services
The reviews indicate that users have encountered challenges and frustrations with Vantiv's ach and bank transfer services. Customers have highlighted issues such as high rates, lack of responsiveness in customer service, and difficulties in managing multiple bank accounts efficiently. Small businesses, in particular, seem to struggle with Vantiv's fee structure and hidden costs, leading to a general sentiment of dissatisfaction with the platform's ach and bank transfer services. (Source Reviews: [1](https://www.trustradius.com/reviews/worldpay-from-fis-2022-03-21-09-07-28), [2](https://www.trustradius.com/reviews/vantiv-2021-01-13-06-37-59), [3](https://www.trustradius.com/reviews/vantiv-2020-02-24-13-11-55))

Users highly recommend trying out WorldPay for its low fees, which makes it an attractive option for businesses. They advise caution when considering a switch to avoid getting locked into another fixed contract. Additionally, users mention that WorldPay's chargeback assistance tends to be more favorable towards the third party involved. As an alternative, they suggest opting for a more reputable company that prioritizes transparency and is upfront about their activities. Considering these aspects can help businesses make an informed decision when selecting a payment processor that meets their needs effectively.

Vantiv, now known as Worldpay, has been widely used by companies across various departments to streamline payment processes and generate detailed reports. For example, magazine subscription departments have benefited from Vantiv's payment processing capabilities, allowing customers to easily pay for their subscriptions using major credit cards. This has simplified the payment experience and contributed to smoother operations in this department. Additionally, Vantiv's software compiles payment information into comprehensive reports, making it easier for businesses to track and manage payments. Monthly billing statements for credit card charges further enhance financial tracking and reporting.

Small businesses have also relied on Vantiv for payment processing, particularly during challenging times like the COVID-19 pandemic. However, concerns about fraudulent practices and the impact of the pandemic on their survival have been expressed. While some businesses have successfully utilized Vantiv's services for obtaining payment details and generating reports, there have been cases where certain businesses faced difficulties. For instance, a family-owned indoor entertainment business experienced financial strain when they contacted Worldpay to stop collecting processing fees during the COVID-19 shutdown but received no action or relief. These challenges highlight the importance of understanding the terms and conditions of contracts with payment processors like Worldpay and actively addressing concerns to ensure smooth collaboration.

Integration with Worldpay's services has proven beneficial for clients in several ways. Firstly, it helps prevent chargebacks by providing reliable payment processing solutions. Secondly, Worldpay's broad support for international credit cards enables businesses to cater to a wider customer base. Additionally, compatibility with popular payment methods like Apple Pay enhances convenience and accessibility for customers. For companies with multiple locations, Worldpay's services impact various aspects of their business operations. However, despite these advantages, some of these businesses have faced challenges in areas such as gift card fulfillment, functionality issues, duplicate charges, crashes, customer service quality, fraud prevention, and onboarding errors. It is worth noting that while these challenges exist, businesses have also acknowledged the lessons learned from their experiences and the understanding gained in navigating the payment processing landscape.

Positive Sentiment in User Reviews:

Great Reports: Users have highly praised the reports generated by the product, indicating a high level of satisfaction with both the quality and content.
Wide Range of Payment Options: Many users appreciated that the product accepts all four major credit cards, providing customers with a wide range of payment options to choose from.
User-Friendly Interface: The implementation and configuration process was found to be fairly easy by users, suggesting that the setup is straightforward and user-friendly. Additionally, users mentioned that the homepage/dashboard is structured in a very easy-to-navigate fashion, indicating a user-friendly interface for accessing different features and functionalities.

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

Custom

Paddle

Dwolla is a payment gateway software solution offered by Dwolla.

Dwolla

Worldpay from FIS

Payment gateway Software helps connect eCommerce websites to the bank (merchant account) in order to process online payments and transfer sensitive credit card information securely.

Health, Wellness and Fitness

SOUTHERN WELLNESS & REHAB

PRACTICE MANAGER

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Payment Gateways

Billing and Invoicing Support

Global Support

Payment Form Acceptance

The technology used to accept credit cards, debit cards, and other payments from customers.

Ability to detect fraudulent transactions while allowing legitimate transactions

API or SDK

Tools to interact with payment gateway code

Recurring Payment Support

Ability to support subscriptions and recurring payments

Ability to accept many different forms of payment

WebPT

Worldpay from FIS 2025-01-06 14:24:18

owner

Worldpay from FIS 2021-12-02 15:26:08

Vantiv 2021-01-13 06:37:59

Authorize.net

Worldpay from FIS 2022-03-23 07:34:50

Salesforce Sales Cloud

Microsoft SharePoint

Salesforce Lightning Platform

Microsoft 365

Worldpay from FIS 2022-03-21 09:07:28

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Gift cards

Support is available

Better customer service

Cost extra

Available 24

Better communication

System crashes

24 7

Account reps

Credit card

Easy to deploy

Onboarding process

Creative ways

Card processing

Credit cards

Credit card processing

Simple to integrate

Easy to implement

Easy to use

Home

Payment Gateway Software

We utilize Worldpay from FIS as point of service ; it is an integrated part of our electronic medical records. We are able to complete patient copays, co-insurance amounts or balances owed.

User friendly
Quick patient receipts
Hardly any down time

Ability to complete recurring payments in the EMR system
Apply balances correctly using an integrated billing system

Ability to accept payments quickly so patients aren't held up at the front desk, which in turn allows for more A/R.

customer service
customer service
customer service

over the years, many many hours of lost productivity

Small businesses suffer from using all this fraudulent organization that keeps changing their name from vantive, to mercury to worldpay all to hide their action. Small businesses are the most hit with this pandemic. We do not have different departments to monitor some of these big companies that routinely milk small businesses into closing down.
We are an indoor entertainment business for kids to play and have birthday parties. We are a family owned business with 8 employees. In March 2020 we were forced by the government to close down due to COVID. This destroyed us. As we did not have departments, we only contacted Worldpay (Vantive or Mercury) to inform them to stop collecting processing fees as we are not making any sales. They informed me that they will take care of it as they understand our situation. I believing them thought that was settled and moved on to other vendors that we needed to contact. To my greatest surprise no action was taken, this big company had continued to milk us a small company fighting to survive dry to extinction. They and so many other big companies continued to carry out their wickedness and selfishness. Below is details of they milking:
01/05/2021CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$125.8412/08/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$284.8411/05/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$69.9711/05/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$125.8410/06/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$268.9510/06/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$324.8609/08/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$69.9709/08/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$125.8408/05/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$155.2108/05/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$211.3207/07/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$69.9507/07/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$125.8806/05/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$69.9506/05/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$125.8405/05/2020CORPORATE ACH 4445023957092 VANTIV_INTG_PYMT BILLNG$35.4005/05/2020CORPORATE ACH 4445023957050 VANTIV_INTG_PYMT BILLNG$95.36
The federal government needs to find a way to regulate and monitor the activities of some of these big companies that take advantage of small business to enrich themselves. We have finally CLOSED DOWN as we could not survive, but we need to try to recover our funds from all these organizations.

They deduct their percentage in a timely manner

Empathy for the small businesses they claim to help
Expensive processing machines

We needed a system to allow us to process international Credit cards that are compatible with Apple pay. We ended up using Worldpay as our Gateway to provide the broadest support for our needs. We leveraged it in conjunction with our eCommerce and OMS to be able to tokenize and capture transactions.

It has broad support for networks and software solution.
It is fairly easy to implement and configure.
Has good technical support when you have the proper contact.

The account teams that are assigned are not technical.
It can be very hard to get answers if you talk to the wrong person.
There is long lead times in account set up.

It's broad support for network and tech solutions it support.
It's ability international payment support.
It's ability to handle Apple Pay.

It allowed us to enable Apple Pay internationally.
It delayed our project by several weeks due to set up.
It allowed us to go live internationally with eCommerce.

Authorize.Net, CyberSource, Fiserv (First Data) - ICICI Merchant Services

Worldpay currently works with our software. A lot of our clients become integrated with World Pay's services, as it provides them a lot of benefits to be integrated and use our software at the same time. By our clients being integrated, it helps prevent chargebacks and allows them to use a wide variety of our services because of this.

Secures payments from clients.
Prevents chargebacks.
Allows a wide variety of payment methods.

Customer service.
Response time from customer service.

Wide variety of payment options.
Fast payouts.
Secured payments with preventing fraud.

Positive- More clients are enticed to use World Pay when they hear the benefits.
Negative- Customer service lacks so our clients tend to complain about that.
Negative- Rates can be a little high depending if client is currently using a local bank.

Salesforce Lightning Platform (formerly Salesforce App Cloud), Microsoft SharePoint, Microsoft 365 (formerly Office 365)

Worldpay from FIS

Overview

What is Worldpay from FIS?