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Worldpay from FIS

Worldpay from FIS

Overview

What is Worldpay from FIS?

Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels.Worldpay from FIS also…

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Recent Reviews

TrustRadius Insights

Vantiv, now known as Worldpay, has been widely used by companies across various departments to streamline payment processes and generate …
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Worth the try!

7 out of 10
March 23, 2022
Incentivized
Worldpay currently works with our software. A lot of our clients become integrated with World Pay's services, as it provides them a lot of …
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Pricing

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What is Worldpay from FIS?

Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Worldpay from FIS?

Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels.

Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and debit card payments. Accepting fast, safe and convenient credit and debit cards for cryptocurrency payments helps platforms gain new customers and boost transaction revenue. The vendor states that Worldpay will help users reach more users, identify payment options that drive conversions. Their crypto payment processing helps reduce churn and ensure all payments are processed seamlessy.

Worldpay from FIS Competitors

Worldpay from FIS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vantiv, now known as Worldpay, has been widely used by companies across various departments to streamline payment processes and generate detailed reports. For example, magazine subscription departments have benefited from Vantiv's payment processing capabilities, allowing customers to easily pay for their subscriptions using major credit cards. This has simplified the payment experience and contributed to smoother operations in this department. Additionally, Vantiv's software compiles payment information into comprehensive reports, making it easier for businesses to track and manage payments. Monthly billing statements for credit card charges further enhance financial tracking and reporting.

Small businesses have also relied on Vantiv for payment processing, particularly during challenging times like the COVID-19 pandemic. However, concerns about fraudulent practices and the impact of the pandemic on their survival have been expressed. While some businesses have successfully utilized Vantiv's services for obtaining payment details and generating reports, there have been cases where certain businesses faced difficulties. For instance, a family-owned indoor entertainment business experienced financial strain when they contacted Worldpay to stop collecting processing fees during the COVID-19 shutdown but received no action or relief. These challenges highlight the importance of understanding the terms and conditions of contracts with payment processors like Worldpay and actively addressing concerns to ensure smooth collaboration.

Integration with Worldpay's services has proven beneficial for clients in several ways. Firstly, it helps prevent chargebacks by providing reliable payment processing solutions. Secondly, Worldpay's broad support for international credit cards enables businesses to cater to a wider customer base. Additionally, compatibility with popular payment methods like Apple Pay enhances convenience and accessibility for customers. For companies with multiple locations, Worldpay's services impact various aspects of their business operations. However, despite these advantages, some of these businesses have faced challenges in areas such as gift card fulfillment, functionality issues, duplicate charges, crashes, customer service quality, fraud prevention, and onboarding errors. It is worth noting that while these challenges exist, businesses have also acknowledged the lessons learned from their experiences and the understanding gained in navigating the payment processing landscape.

Users highly recommend trying out WorldPay for its low fees, which makes it an attractive option for businesses. They advise caution when considering a switch to avoid getting locked into another fixed contract. Additionally, users mention that WorldPay's chargeback assistance tends to be more favorable towards the third party involved. As an alternative, they suggest opting for a more reputable company that prioritizes transparency and is upfront about their activities. Considering these aspects can help businesses make an informed decision when selecting a payment processor that meets their needs effectively.

Attribute Ratings

Reviews

(1-4 of 4)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
We needed a system to allow us to process international Credit cards that are compatible with Apple pay. We ended up using Worldpay as our Gateway to provide the broadest support for our needs. We leveraged it in conjunction with our eCommerce and OMS to be able to tokenize and capture transactions.
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
  • The account teams that are assigned are not technical.
  • It can be very hard to get answers if you talk to the wrong person.
  • There is long lead times in account set up.
If you have a lot of time on a project to implement and have a lot of time to go back and forth with a nontechnical account team, then there is no risk in implementing Worldpay. If you are trying to do a large project with a lot of quick turns on testing and requirements, then Worldpay can be a barrier
  • It's broad support for network and tech solutions it support.
  • It's ability international payment support.
  • It's ability to handle Apple Pay.
  • It allowed us to enable Apple Pay internationally.
  • It delayed our project by several weeks due to set up.
  • It allowed us to go live internationally with eCommerce.
We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.
March 23, 2022

Worth the try!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Worldpay currently works with our software. A lot of our clients become integrated with World Pay's services, as it provides them a lot of benefits to be integrated and use our software at the same time. By our clients being integrated, it helps prevent chargebacks and allows them to use a wide variety of our services because of this.
  • Secures payments from clients.
  • Prevents chargebacks.
  • Allows a wide variety of payment methods.
  • Customer service.
  • Response time from customer service.
World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.
  • Wide variety of payment options.
  • Fast payouts.
  • Secured payments with preventing fraud.
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
I have not used any other products like World Pay before.
Salesforce Lightning Platform (formerly Salesforce App Cloud), Microsoft SharePoint, Microsoft 365 (formerly Office 365)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Vantiv is used primarily by Accounts Receivable to obtain incoming payment details and reporting. Some other departments, such as Financial Planning & Analysis, Accounts Payable, as well as our Financial Executive Committee, use Vantiv as well for some reporting. Vantiv allows us to view and download reports of all deposits across multiple accounts. Through Vantiv, we also view and reply to credit card disputes from customers. We can process credit card transactions through Vantiv as well.
  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
  • The website often crashes while downloading reports or switching between modules.
  • The phone support is lacking - support is available 24/7, but it is difficult to find a rep that is knowledgeable and can provide the answers you are looking for.
  • There are hidden fees that are not disclosed when opening the account.
Vantiv is appropriate for a large company that operates with several bank accounts. The dashboard makes it very easy to toggle between separate bank accounts. Due to the fee structure and hidden fees assessed, I would not recommend this program to a small business as there are much more affordable options on the market.
  • Vantiv has cut down on time needed to research and respond to credit card disputes by about 50%.
  • Vantiv can cause delays in reporting when the website is down or keeps crashing. This is mainly a problem around month-end when reports are needed as soon as possible.
Vantiv provides many more options in the way of reporting than Authorize.Net and Paypal. Vantiv also lets you link multiple accounts to one login, which saves a lot of time. I would say that Vantiv's website is less reliable than that of Authorize.Net or Paypal, which can be extremely frustrating when trying to meet deadlines.
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
March 21, 2018

Vantiv/WorldPay

Heather Frick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Vantiv to process payment for magazine subscriptions for our company. It is only used by that department. It allows customers to easily pay with any of the 4 major credit cards, and they are easily compiled into one, easy to read report for me to keep track of. I also appreciate the monthly billing statement they produce for the credit card charges.
  • Great reports
  • Accepts all 4 major credit cards
  • Easy to read billing statement
  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
  • Increased subscription sales
  • Increased visibility for our magazine
  • Decreased ability to maintain accurate reporting due to recent merge
We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our subscriptions, and it makes bookkeeping easier to keep it separate from the payment service for donations.
5
Business Manager, Bookkeeper and Accounting Manager, Subscription and Fulfillment Manager, Development Manager, Development Assistant
2
Read reports, maintain contact with fulfillment centers, update QuickBooks and bank to make sure reports are accurate
  • Receiving payment
  • Accurate reporting
  • Giving refunds
  • Monthly reporting
  • Seeing all daily transactions
  • Giving refunds
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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