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Worldpay from FIS

Worldpay from FIS

Overview

What is Worldpay from FIS?

Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels.Worldpay from FIS also…

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Recent Reviews

TrustRadius Insights

Vantiv, now known as Worldpay, has been widely used by companies across various departments to streamline payment processes and generate …
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Worth the try!

7 out of 10
March 23, 2022
Incentivized
Worldpay currently works with our software. A lot of our clients become integrated with World Pay's services, as it provides them a lot of …
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Pricing

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What is Worldpay from FIS?

Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Worldpay from FIS?

Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels.

Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and debit card payments. Accepting fast, safe and convenient credit and debit cards for cryptocurrency payments helps platforms gain new customers and boost transaction revenue. The vendor states that Worldpay will help users reach more users, identify payment options that drive conversions. Their crypto payment processing helps reduce churn and ensure all payments are processed seamlessy.

Worldpay from FIS Competitors

Worldpay from FIS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vantiv, now known as Worldpay, has been widely used by companies across various departments to streamline payment processes and generate detailed reports. For example, magazine subscription departments have benefited from Vantiv's payment processing capabilities, allowing customers to easily pay for their subscriptions using major credit cards. This has simplified the payment experience and contributed to smoother operations in this department. Additionally, Vantiv's software compiles payment information into comprehensive reports, making it easier for businesses to track and manage payments. Monthly billing statements for credit card charges further enhance financial tracking and reporting.

Small businesses have also relied on Vantiv for payment processing, particularly during challenging times like the COVID-19 pandemic. However, concerns about fraudulent practices and the impact of the pandemic on their survival have been expressed. While some businesses have successfully utilized Vantiv's services for obtaining payment details and generating reports, there have been cases where certain businesses faced difficulties. For instance, a family-owned indoor entertainment business experienced financial strain when they contacted Worldpay to stop collecting processing fees during the COVID-19 shutdown but received no action or relief. These challenges highlight the importance of understanding the terms and conditions of contracts with payment processors like Worldpay and actively addressing concerns to ensure smooth collaboration.

Integration with Worldpay's services has proven beneficial for clients in several ways. Firstly, it helps prevent chargebacks by providing reliable payment processing solutions. Secondly, Worldpay's broad support for international credit cards enables businesses to cater to a wider customer base. Additionally, compatibility with popular payment methods like Apple Pay enhances convenience and accessibility for customers. For companies with multiple locations, Worldpay's services impact various aspects of their business operations. However, despite these advantages, some of these businesses have faced challenges in areas such as gift card fulfillment, functionality issues, duplicate charges, crashes, customer service quality, fraud prevention, and onboarding errors. It is worth noting that while these challenges exist, businesses have also acknowledged the lessons learned from their experiences and the understanding gained in navigating the payment processing landscape.

Users highly recommend trying out WorldPay for its low fees, which makes it an attractive option for businesses. They advise caution when considering a switch to avoid getting locked into another fixed contract. Additionally, users mention that WorldPay's chargeback assistance tends to be more favorable towards the third party involved. As an alternative, they suggest opting for a more reputable company that prioritizes transparency and is upfront about their activities. Considering these aspects can help businesses make an informed decision when selecting a payment processor that meets their needs effectively.

Attribute Ratings

Reviews

(1-7 of 7)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
  • The account teams that are assigned are not technical.
  • It can be very hard to get answers if you talk to the wrong person.
  • There is long lead times in account set up.
March 23, 2022

Worth the try!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Secures payments from clients.
  • Prevents chargebacks.
  • Allows a wide variety of payment methods.
  • Customer service.
  • Response time from customer service.
Score 1 out of 10
Vetted Review
Verified User
  • Nothing worth mentioning
  • Botching the onboarding process in new and creative ways
  • Damaging our reputation with customers because of errant charges
  • Raising my blood pressure
  • Wasting my time
  • Driving me to drink
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
  • The website often crashes while downloading reports or switching between modules.
  • The phone support is lacking - support is available 24/7, but it is difficult to find a rep that is knowledgeable and can provide the answers you are looking for.
  • There are hidden fees that are not disclosed when opening the account.
March 21, 2018

Vantiv/WorldPay

Heather Frick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Great reports
  • Accepts all 4 major credit cards
  • Easy to read billing statement
  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
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