February 26, 2021
Score 10 out of 10
Read Matthew Calton's full review
This is where Genesys needs to make improvements as this is by far the single most contentious area for them... Fortunately, the community and forums that counter this problem to a degree. The community participants from the Genesys staff provide the advice and solutions for a high proportion of issues and this area alerts us to any issues arising from the rapid deployment of features and general bugs providing workarounds in advance of fixes arriving from the slow support.