GoCardless

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GoCardless

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What is GoCardless?

Entry-level set up fee?

No setup fee

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What is GoCardless?

GoCardless Video

Visit https://fast.wistia.net/embed/iframe/yk8p06eulr?videoFoam=true to watch GoCardless video.

GoCardless Integrations

Xero
Zuora
Sage
QuickBooks
Salesforce

GoCardless Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(17)

May 7th 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Pros
Cons
Recommendations

GoCardless has been widely praised for its ability to simplify the payment process for customers. Users appreciate that the platform enables easy payments through a portal without incurring any fees, making it an attractive option for those looking for a convenient and cost-effective solution. The integration with web portals also allows for seamless payment processing, minimizing the need for expensive credit card payments and converting customers to ACH direct debit.

Small businesses have found GoCardless particularly beneficial, as it provides a low-cost solution for receiving payments through direct debit. This is especially advantageous for customers who may not be tech-savvy, as the platform is quick and easy to set up and integrates well with different website landing pages. Moreover, GoCardless eliminates the need for customers to create standing orders and reduces manual payment processes by facilitating monthly recurring payments.

Another key use case of GoCardless is in managing installment payments. The platform allows businesses to collect direct debit payments from customers who prefer to pay in installments, improving timely payment rates and streamlining cash flow. Additionally, GoCardless offers effective business data reporting, enabling users to make informed decisions for enhancing production. Its powerful performance has also been noted by users, contributing to successful acquisitions.

Furthermore, GoCardless provides solutions beyond borders, serving customers in multiple countries including the UK and Germany. It has proven effective in online purchasing and subscription services, allowing customers to easily subscribe to quarterly subscriptions. For businesses using Xero as their accounting software, integration with GoCardless ensures seamless reconciliation of recurring payments, streamlining financial processes.

Overall, GoCardless offers a range of user-driven use cases that address various pain points faced by businesses and customers alike. From simplifying payment processes and reducing costs to improving timely payments and providing powerful reporting tools, GoCardless has positioned itself as a valuable solution in the realm of direct debit payments.

Smooth and efficient onboarding process: Several users have praised GoCardless for its smooth and efficient onboarding process, allowing for easy customer integration. They have found that the implementation of GoCardless was hassle-free and seamless, enabling them to quickly start accepting direct debit payments.

Responsive customer service: Many reviewers have appreciated the excellent customer service provided by GoCardless. They have found the support team to be helpful and responsive, particularly in resolving technical issues or troubleshooting problems. Users feel confident knowing that they can rely on prompt assistance when needed.

Real-time payment tracking: A number of users have highlighted the well-designed dashboard provided by GoCardless, which offers a real-time status of direct debit payments. This feature allows businesses to effectively track payment statuses and stay updated on their financial transactions with ease.

Inconsistent Pricing Structures: Some users have found the pricing structures of GoCardless to be confusing and variable, leading to difficulties in understanding what they will be charged.

Limited Support for Bank Accounts: Several users have expressed frustration with GoCardless' limited support for bank accounts in certain countries. This limitation has restricted their ability to use the software effectively.

Lack of Mobile Optimization: Many reviewers have pointed out that GoCardless lacks a dedicated mobile app and has poor display on mobile browsers. This makes it inconvenient for users who need to access the software on-the-go or prefer using their mobile devices for business transactions.

Users highly recommend trying GoCardless as a software for managing payments. They mention that it integrates well with accounting software like Xero and is considered a leader in the direct debit field for programmability and API access. The software has been praised for its simplicity, ease of use, and ability to save time and money. Users also appreciate that the service is offered at a fair price and significantly improves cashflow. Some users even wish that the software had been available 10 years earlier. Overall, users highly recommend trying GoCardless if you need to collect money from customers regularly or infrequently.

Reviews

(1-8 of 8)

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GoCardless is Easy and Powerful and Best Capabilities Than Other Platforms.

Rating: 9 out of 10

March 27, 2022

Roseli Ferreira

Marketing Campaign Manager

Cardlytics (Marketing & Advertising, 201-500 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

GoCardless has the best capability for easy and effective business data and has great reports on effective business decisions and marking for production enhancement. GoCardless is a powerful platform for this business. It has the best performance and it helps in generating amazing acquires.

Pros and Cons

Professional is quietly needed.
This platform requires best users.
Excellent in big business management.

Likelihood to Recommend

GoCardless is easy to upload projects documents to the cloud through GoCardless capabilities. The flexibility of this platform has quick services and the productivity is excellent cost manageable. This platform is easy to customize and has the best interface the business requires. GoCardless is the best reporting tool in this business.

Global Direct Debits That Integrate with Software and Websites

Rating: 9 out of 10

March 27, 2022

Cody Murley

Controller

Kanopy (Online Media, 51-200 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

Kanopy expands its global footprint significantly in recent years, and the business was looking for a global payment processing solution that would allow customers to easily make payments thru a portal to local bank accounts without incurring any fees on their end. We specifically were looking to integrate payment processing directly into the web portal that customers use for Kanopy. The goal was to minimize more expensive credit card payments and also convert customers who still pay by check to ACH / direct debit. Kanopy has 2 options for invoicing, a direct 'shopping cart' method to pay upon purchase or an end-of-month invoicing based on usage. Integrating GoCardless would allow customers who purchase via shopping cart to pay via other methods than simply credit card, which is cheaper for Kanopy.

Pros and Cons

Onboarding and implementation process.
Customer integration for software that can't connect "out of the box".
Customer service (specifically with technical issues and troubleshooting).

Likelihood to Recommend

We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.

Low cost & easy to setup payment platform gateway

Rating: 8 out of 10

March 26, 2022

Piyush Mittal

Senior Client Relations Manager

Bronto Minds (Consumer Services, 51-200 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

2 years back, one of our clients was looking for payment gateways to receive the payments through direct debit. Since my client was a small business and many of its customers are not that tech-savvy, we decided to set up the dd through GoCardless solely because of the low membership fee. This turned out to be our best decision as GoCardless was quick & easy to set up the platform and integrated well with lots of different website landing pages to process payment.

Pros and Cons

Real time status of direct debit payments
Homepage dashboard is well made and efficiently tracks the payment status
GoCardless website supports multiple language

Likelihood to Recommend

I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.

A great tool for collecting recurring payments

Rating: 9 out of 10

March 24, 2022

Nathan Littleton

Director

Nathan Littleton (Marketing & Advertising, 1-10 employees)

Vetted Review

Verified User

9 years of experience

Use Cases and Deployment Scope

Most of my business' income is monthly recurring payments, so we use GoCardless to process those payments, rather than relying on customers creating their own standing orders. It fixes the issue of manual payments and also waiting for customers to set up those standing orders. The fees are a little higher than they used to be as they uses to be capped, but they're still very low.

Pros and Cons

Reliably takes recurring payments
Makes it easy and secure for customers to set up their direct debits with us
Informs us when payments have failed at the customer's end
Makes it easy to see upcoming payments that will be collected

Likelihood to Recommend

Particularly if you take recurring payments, it's very useful. Also if you want to pay smaller fees compared to credit/debit card alternatives. It's less appropriate if it's important that the first payment arrives immediately, and also if you're looking to connect it with e-commerce platforms - it's not really suited to that.

Quick and easy Direct Debits improve cashflow

Rating: 10 out of 10

March 24, 2022

Duncan McMillan

Director

Art & Soul Communications Ltd (Internet, 1-10 employees)

Vetted Review

Verified User

5 years of experience

Use Cases and Deployment Scope

We use GoCardless to take direct debit payments from customers wishing to pay by installments.

Pros and Cons

Makes it easy to set up a series of direct debit payments
Helps us to get paid more reliably
Provides a means to take one-off card payments without having our own card processing facility

Likelihood to Recommend

Some services we provide (e.g., web hosting) are billed on a recurring basis. Operationally, and from an internal point of view, it makes sense to bill these annually. For cash flow, customers prefer to pay monthly, and we use GoCardless to set up monthly direct debit payments against our annual invoices. This keeps our customers happy while giving us our regular income without incurring the administrative overhead of monthly billing and payment handling.

Easy, efficient, and cost-effective DD SaaS

Rating: 7 out of 10

March 21, 2022

Garreth Collard

Managing Director

EpsomTax.com Limited (Accounting, 11-50 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

GoCardless is used as a direct debit service. Clients elect to pay this way. Only the Accounts staff is involved in this aspect of things therefore, it is not used by the entire organization. The problems it addresses revolve around being paid or not. We notice that when clients use this service, we tend to get paid on time. Most clients pay directly, and a smaller proportion use this service, probably equivalent to the amount that pay via credit card

Pros and Cons

Direct debit
Xero integration
Notifying clients of impending payments

Likelihood to Recommend

[GoCardless] is best in any scenario where you are looking for a cost-effective DD solution. It integrates well with Xero. [GoCardless] is not suitable for a roadside fruit stall or kids selling lemonade from their driveway.

GoCardless allows us to support three different Direct Debit schemes!

Rating: 10 out of 10

September 23, 2021

Frank Mair

Technical Specialist

Les Mills International (Health, Wellness and Fitness, 501-1000 employees)

Vetted Review

Verified User

5 years of experience

Use Cases and Deployment Scope

GoCardless is used to provide direct debit payment solutions for our customers across a number of countries which include the UK and Germany. We use it to allow online purchasing and also to allow customers to subscribe to our quarterly subscriptions.

Pros and Cons

Awesome API
Excellent documentation
Easy to use dashboard

Likelihood to Recommend

Perfect for direct debit solutions that work across multiple regions. GoCardless has saved us development costs and made supporting our customers so much easier. Appropriate for EU and now also US.

Ideal Solution to Scale Recurring Payments with High ROI

Rating: 10 out of 10

September 21, 2021

Verified User

Vetted Review

Verified User

5 years of experience

Use Cases and Deployment Scope

We use GoCardless to collect recurring payments from customers and integrate with Xero for reconciliation.

Pros and Cons

Ease of use
Integrations
Reliability

Likelihood to Recommend

Any recurring payment situation. Offering customers an alternative to credit cards and for businesses to reduce reliance of more expensive card processors.