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Google Pay

Google Pay
Formerly Google Wallet


What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Recent Reviews

TrustRadius Insights

Convenience of Contactless Payment: Users have praised the app for offering a contactless payment method, enhancing convenience and …
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No buyer protection

1 out of 10
September 30, 2021
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and …
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What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Product Details

What is Google Pay?

Google Pay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Convenience of Contactless Payment: Users have praised the app for offering a contactless payment method, enhancing convenience and security during transactions. Compatibility with Various Devices: Reviewers appreciate the app's compatibility with both new and old smartphone devices, making it accessible to a wider range of users. Efficient Cash-Out Process: Users have reported an easy and efficient cash-out process on the app, indicating a smooth experience without encountering difficulties. Intuitive Interface and Quick Transactions: Customers value the simple interface that facilitates hassle-free usage and fast transaction times. Secure Payment Process and Rewards: Users highlight the secure payment process, rewards for transactions, quick fund processing with Google Assistant integration, record-keeping capabilities, and convenient services like mobile recharges and bill payments.

Limited User Base: Some users have expressed concerns about the app not being widely used, suggesting a limited user base that may impact its overall utility and convenience. This could lead to potential limitations in finding other users for transactions or making the platform less appealing due to a smaller network.

Transaction Issues: Users have reported facing transaction failures, experiencing delays in receiving refunds, and encountering challenges with unclear payment notifications. These issues can disrupt the seamless use of the app for financial transactions and create frustrations among users who rely on prompt and reliable payment processes.

Customer Support Problems: Several users mentioned encountering difficulties with customer support, especially in dealing with delayed money transfers and extended refund processing times. The lack of efficient customer service can result in unresolved issues for users, leading to dissatisfaction with their overall experience using Google Pay.

Attribute Ratings


(1-21 of 21)
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Score 10 out of 10
Vetted Review
Verified User
I utilized the Google Pay app to make contactless payments within physical shops and businesses for a while. The registration and the credit cards addition processes were very simple, and I could also utilize the app for my bus and train tickets. But from my experience both in Italy and France, only two or three shops accepted payment via Google Pay.
  • It provides a contactless method of payment
  • It is an app compatible with both new and old smartphone devices
  • It allows you to add credit cards and tickets easily
  • To me, it is a good app; my only complaint is that its usage is not very widespread
In my opinion, Google Pay is best suited for purchases within physical businesses and shops, especially when you are in urgent need of office equipment and supplies for your job. More specifically, ink cartridges and flash drives. I see no scenario where the usage of the Google Pay app is not appropriate.
Score 5 out of 10
Vetted Review
Verified User
We use Google Pay within our organization at our point of sale systems. We use the software for 2 POS systems in a retail environment. Having the Google Pay payment option provides a faster and more secure handsfree payment alternative for our customers to use rather than a traditional credit or debit card transaction.
  • Availability
  • Time of transaction
  • Secure
  • User interface
  • Simplicity
  • Remove shopping feature
Google Pay is well suited for a physical retail environment, online shopping websites, and locations with security issues such as gas pumps and convenience stores where card skimmers are most common. Google Pay is less appropriate as a online shopping tool which seems to be the way Google is developing the app. Keep the features simple instead of trying to integrate a whole suite of products such Google shopping.
September 30, 2021

No buyer protection

Score 1 out of 10
Vetted Review
Verified User
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and offers no payment protection at all. It is a little better than handing over cash for a purchase. If you run into problems you are immediately fobbed off to your bank or credit card provider. This is not made clear enough. I think the limitations of Google Pay need to be made clearer so people can make informed decisions about the risks of using GooglePay.
  • Convenient
  • Browsing integration
  • Payment Protection
  • Fraud checks
  • Reporting
  • Upfront risks and service limitations
Fine for face-to-face transactions and purchases not likely to be returned or queried such as groceries, petrol, etc. Definitely not for larger purchases or ones requiring buyer protection.
Score 9 out of 10
Vetted Review
Verified User
Google Pay is a great tool that we have used for payments. It allows us to collect payment on our website and this is what we have looked for. It opens us up to a lot more users who use this Google product.
  • The interface is simple and makes sense and the strengths are that it is not a hassle to use.
  • It opens us up to more users that use this product all the time.
  • Cashing out is easy and I have not experienced any difficulties.
  • I have seen people complain about the software from the user perspective, and there may be some issues there, but as a payment platform for accepting payments, I cannot think of any difficulties other than to improve on the user end so that it could garner more additional users.
It is well suited for pretty much any ecommerce site as a lot of people use it so you can capture some additional people and make it easier for them to be able to pay.
June 21, 2021

Google Pays Off

Courtney Birnbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Google Pay shines in how simple it is to use to complete purchases. Because it saves a customer's information for ready access when they're checking out, customers should be more likely to stick around to complete their purchases. Using Google Pay with our publications store allows customers to check out more smoothly and, I believe, to have fewer abandoned carts.
  • Saves purchasing information at the tip of your customer's fingers.
  • Makes check out on a variety of web stores more streamlined.
  • Remembers information across multiple devices.
  • Updating credit card information is not as seamless.
  • Lacks a clear way to encourage new customers to use Google Pay (at least, with our current setup).
  • Sometimes requires multiple security checks to fill out the full payment information on a website.
I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.
Score 9 out of 10
Vetted Review
Verified User
Google Pay is being used to accept payments across our website. It makes payments and accepting payments quick and easy. It helps us to keep track of payments that have been made too, by keeping records of the transactions.
  • Great record keeping.
  • Exposure to more people since a lot of people use Google Pay.
  • The payments are both reliable and secure for both the user and whoever is accepting the payment.
  • I have used and times transactions have timed out.
  • Notifications for payment could be provided.
  • Not ever user has an account.
Google Pay is well suited for just about any website as an extra payment processor for you to accept payments. Many people use Google Pay so adding this functionality can assist you greatly in being able to accept more payments.
Score 9 out of 10
Vetted Review
Verified User
Keeping track of contracts and budgets is not easy for anyone, especially for any nonprofit organization. Google Pay (formerly known as Google Wallet) really helps to streamline online payments for your financial operations department. It's easy enough to use the platform that team members can be cross-trained on the system fairly quickly.
  • Makes easy and quick online payments to third-party vendors
  • Keeps a detailed track record of invoices to the customer/client
  • Archives each transaction so you're never looking for lost receipts
  • The mobile app could be more user friendly
  • Google Pay (formerly known as Google Wallet) should alert its users of changes to its platform
  • Better notifications and explanation of terms of service
  • Better cybersecurity for online payments and transactions
If you have a list of vendors or businesses that you interact with more frequently than others, then Google Pay (formerly known as Google Wallet) is right for your organization. Ops teams or delegates can pay, initiate, and archive invoices in a streamlined, friendly manner. Gone are the days where you have to scroll through a long list of transactions or virtual credit cards to find that one receipt that you're looking for!
Score 8 out of 10
Vetted Review
Verified User
The payment solution is being used by the engineering team, which is responsible for making 3rd-party integrations.
The team builds B2B and B2C shops and payment systems are required.
  • Seamless
  • Can be used for all kind of businesses
  • Fast
  • Contactless
  • Not all banks support it and needs to be used via a paypal workaround
  • You depend on the app where Google Pay is installed
  • It is restricted to Android phones
It is ideal for any kind of B2C shop, where customers want to see as many different payment options as possible.
Especially shops targeting younger generations.
It also makes sense for in-app shops since it makes the purchase experience fast.
From my point of view, it is less adequate for a shop that needs to work in different countries with different banks, because it becomes a bit messy to maintain.
Arush Soel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it for managing our money transfers and also this payment gateway has been configured in our internal and external company web applications. Our organization uses it as a reimbursement system to manage and transfer funds for the users configured in our active directory. In our logistics application, this gateway is the primary means for funds management.
  • Transfer huge amounts of money within seconds.
  • Nowadays, it has introduced an international payment from us to India(alternative to Paypal).
  • Earning rewards for each successful transaction.
  • Multiple transfer options available (phone no, account no, etc.).
  • Most of the time, a huge amount transactions are stuck and money takes a longer amount of time to refund.
  • Not supported for most of the stock trading apps.
  • Transactions failure every time in Binance(crypto trading app).
It is the best option for instant payment to a friend or a colleague and also a good payment gateway to add to your shopping or logistics website. It is less appropriate when dealing with huge amounts of funds or payments overseas or to an offshore account. Good to use as a virtual payment method.
Score 10 out of 10
Vetted Review
Verified User
This is used personally by me as well as other members of my organization to maintain all the credits and debits. The user interface is quite intuitive. In India, this application works with UPI as well. You can add multiple bank accounts to make payments. You can also check your bank balance regularly. We also use it in our management to send small to middle-range payments to employees.
  • Faster response during transactions.
  • The NFC feature for Android devices.
  • Available for both platforms i.e. iOS and Android.
  • Transaction failure
  • Needs internet access to work
  • Authentications are not secure
  • No emails for transactions. Just notifications.
This well suited for almost all the payments that you make. Users can save time and instead of using internet banking of their respective banks, users can just use google pay to transfer and accept money. You can just scan the QR code to make payments. There is everything like mobile recharge, credit card bill payments, etc.
Score 8 out of 10
Vetted Review
Verified User
Google Pay lets us accept Google payments on our website. This is something we have set up along with additional payment processors so that we can accept money from anywhere. It has helped us open our products to a wide variety of people and make paying easier.
  • Very easy to integrate.
  • Payment seems to be pretty easy from the user side which is helpful.
  • A secure platform and trusted by users.
  • Not sure how much of a user base there is.
  • The majority of our payment transactions are not through this platform.
  • Could make it easier for iOS devices.
I would recommend adding to your website because there are a lot of people that use it, but you still probably need a main payment processor.
Score 10 out of 10
Vetted Review
Verified User
I am personally using Google Pay (formerly Google Wallet) as a daily driver to make all the payments for household activities like electricity, water, broadband, and landline bills. It has covered almost all the popular private and government vendors in my area. One can directly make the payments using bank account as well as UPI.
  • You can send money to anyone, anywhere, anytime
  • Multi-vendor support
  • Fast and instant money transfers
  • Secure
  • Trusted and reliable
  • Regular application updates
  • Sometimes the Android application hangs and transaction fails. But is very rare and also dependent on the availability of the bank server
Google Pay (formerly Google Wallet) is best suited if you like to make all your payments digitally. It is fast and reliable with regular updates and support from Google.
Score 9 out of 10
Vetted Review
Verified User
I have used Google Pay for both personal and business reasons. It is very easy to use and the mobile app is not overcomplicated. When working at an early-stage startup, apps like Google Pay are very useful to complete transactions painlessly. We used it for our entire team for a period of time and it worked very well for all transactions.
  • Very intuitive user interface.
  • Works great on both mobile and desktop.
  • Has great incentives to use Google Pay like rewards and cash back.
  • Seamless integrates with Google account through email address.
  • It isn't always accepted but is most often.
It is one of the easiest apps to send or receive money with. Whether it is for business or personal reasons, it is a great way to facilitate any transaction. It is also a great way to collate all of the items in your digital wallet, including most bank accounts or credit cards.
Score 7 out of 10
Vetted Review
Verified User
My organization’s employees use Google Pay to make intra-employee payments for reimbursement under certain circumstances (ie, group lunches, coffees, happy hours, etc). This is done for ease of ordering where one employee can put down a credit card and others can reimburse the pay or simply via Google Pay. Also, there are occasions when one employee foots the bill for something special like a baby shower cake/presents, and others again reimburse via Google Pay. This is again done for purposes of streamlining payments—one employee can front the costs, and will be electronically reimbursed by others.
  • Ease of reimbursing/making payments between employees
  • Ensuring that one person can make a payment up front, rather than delaying things by physically collecting payments
  • Ensuring people can be paid from anywhere when they are not all in the office
  • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
  • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
  • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances.
Jon Walka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Today I used Google Pay for quick and easy payments. I have a card on file and I do not have to worry about carrying any additional credit cards around or a wallet sometimes. It also makes expenses very easy as it keeps a full list of all purchases. That can easily be pushed over to the expense app.
  • Careless payments
  • Quick transactions
  • Digital wallet
  • Integration with expense apps
  • Shared cards via company
  • Email notifications of payments
It is a great way to put a company credit card into employees hands without needing the physical card present. It's sometimes a burden to wait for the company card for payments. The scenario where it can be not as a great is when digital payments or Google Pay may not be accepted and you have to go back to using your regular card.
Score 8 out of 10
Vetted Review
Verified User
Google pay is very good app for online payments. It can be used to recharge your mobiles, pay bills, donate to specific accounts, send money to bank directly to other bank account using their mobile number, if they have a UPI ID, or else using their account number. It has been used across the whole organization to manage payments. I've faced many situations by failing the payment because of the bank server issue. But the same bank server work on other payment app at that same time without any issue. Google Pay will not notify us if the bank server is busy before getting into the payment process. This will cause to debit the money from the sending account and not credit to receiving account. Then the app will notify us with message that the money will be return within 5-7 or something business days. It's sure that we'll get the money back if the payment process failed. But what we will do if we don't have another money to do the payment and the money we had stuck in this process!!!
  • They provide good rewards like cash back offers and gift vouchers.
  • Easy to pay by scanning the QR code.
  • Help us to find best recharges for our mobile.
  • Easy to pay electricity bill.
  • Will notify us if our validity expires on recharges.
  • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
  • We can check balance by enter the UPI Pin.
  • Debiting the money on payment and failing to credit to the reciever.
  • Held our money for 5 - 7 business days. If payment failed and debited from our account.
  • Should notify and block the user to make payment, if bank server is busy before the payment.
  • Provide double tick like Whatsapp if the receiver [can] see our message in chat.
  • It is very useful for the small business purpose who don't have a POS machine to swipe the card.
  • Best for doing mobile recharges, and paying Electricity bills.
  • Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
  • Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.
Ajay S Insan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Every single person is using Google Pay for payments to anyone through UPI id to bank accounts, UPI id, and wallets, etc. Google Pay is a very simple and secure app to use for payments. It quickly transfers money to others even within seconds.
  • Very secure application as it require multi tier authentication
  • Keep the records of sent amount when started
  • Easy to use for payments and wallet transaction
  • Transactions failure are very high recently
  • Rewards coupons are irrelevant
  • Stuck transaction takes more time
  • Help support is not so good.
If we put our attention to basic need to transfer amount to anyone then this is very best app. Every application have some cons so does Google Pay. It keeps records of every transaction so don't need to write down anywhere else. Also gives coupons and cashback as rewards for every transaction.
February 04, 2021

Google Pay Review

Score 1 out of 10
Vetted Review
Verified User
I need to transfer more than $5000/week and have been doing this for years with GooglePay. Now with the “upgrade” I can no longer do this. Stupid business decision and poor customer service from GooglePay
  • Poor customer service
  • Upgrade is a downgrade
  • Help center doesn’t provide help
  • Frustrating
  • New $5,000 per week limit is a bad business decision and is forcing me elsewhere
  • Help Center should be able to escalate to a supervisor
Upgrade is awful, “Help” Center is ineffective
Jennifer Larson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Currently, only one department is using Google Pay. It has been helpful to set up reminders for repeating payments, easy to request payment, and the money shows up in our account much faster than with any other platform I've used.
  • The integration with Google Assistant has been helpful in easily setting reminders to send and/or request payments, especially in setting up repeating reminders for payments that probably could be automatic, but we prefer to review first.
  • Funds are processed quickly, which is so important. Thus far, the funds have almost always been available the very next business day rather than 2, 3, even 4 days later as some platforms do.
  • Google Wallet had a few glitches I was unhappy with, but Google Pay seems to have corrected them. Who knows if the changes were related to the name change or if they just happened to coincide with the timing for the most part, but either way I really don't have any big complaints.
Google Pay has so far been pretty well suited for all of my needs, so much so, that I use it personally as well. I haven't run into a situation where I thought it may not be appropriate as of yet, at least in terms of utilizing another similar platform. Obviously, there are times that a physical check or cash is needed, but I certainly can't fault Google for that. For my records, the email confirmations back-and-forth of payments and/or requests are completely fine. But if you need a professional receipt for any reason, I'm not sure if there is a way to pull something like that. So that may be the only time you may need to look at a different online option.
Score 8 out of 10
Vetted Review
Verified User
This is being used only by me. It is not set up to be used by the whole organization or any department within. I use it personally outside the company. It is a very secure payment method. We need not provide the credit card information to the seller, rather save the information in the Google pay set up. The seller will not be able to see our card information.
  • Contactless payment.
  • Seller or receiver cannot see credit card information.
  • Might need fingerprint identification.
  • If the device is lost then information could be easily hacked.
It is a very secure mode of payment method. We need not provide the credit card information to the seller or receiver, rather save the information in the google pay set up. The seller will not be able to see our card information. It is a contactless payment method. Can set up access authentication that no one could use the Google wallet.
July 18, 2017

Better than PayPal?

Heidi M. Garrido | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
My business uses Google Wallet sometimes, to collect payments from clients. It is used all across the organization. It addresses the issue of how to get a payment - and fast - and it also provides an alternative to other formats, like PayPal or running credit cards with a machine.
  • Provides method to receive fast payment.
  • Provides method to send fast payment.
  • Provides secure payment method.
  • Cutting down on time it takes to transfer funds to bank.
  • Providing a debit card to use funds right from the account.
  • More seamless paying via personal websites.
Google Wallet is well suited when I send an invoice and can get paid instantly via this service. And it is well suited when I don't need that money instantly, due to the time it takes to transfer to bank account for use. It is less appropriate when I need to be able to use it instantly.
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