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TrustRadius
Google Pay

Google Pay
Formerly Google Wallet

Overview

What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Recent Reviews

No buyer protection

1 out of 10
September 30, 2021
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Google Pay?

Google Pay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(80)

Attribute Ratings

Reviews

(1-21 of 21)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It provides a contactless method of payment
  • It is an app compatible with both new and old smartphone devices
  • It allows you to add credit cards and tickets easily
  • To me, it is a good app; my only complaint is that its usage is not very widespread
September 30, 2021

No buyer protection

Score 1 out of 10
Vetted Review
Verified User
  • Convenient
  • Browsing integration
  • Payment Protection
  • Fraud checks
  • Reporting
  • Upfront risks and service limitations
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The interface is simple and makes sense and the strengths are that it is not a hassle to use.
  • It opens us up to more users that use this product all the time.
  • Cashing out is easy and I have not experienced any difficulties.
  • I have seen people complain about the software from the user perspective, and there may be some issues there, but as a payment platform for accepting payments, I cannot think of any difficulties other than to improve on the user end so that it could garner more additional users.
June 21, 2021

Google Pays Off

Courtney Birnbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Saves purchasing information at the tip of your customer's fingers.
  • Makes check out on a variety of web stores more streamlined.
  • Remembers information across multiple devices.
  • Updating credit card information is not as seamless.
  • Lacks a clear way to encourage new customers to use Google Pay (at least, with our current setup).
  • Sometimes requires multiple security checks to fill out the full payment information on a website.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great record keeping.
  • Exposure to more people since a lot of people use Google Pay.
  • The payments are both reliable and secure for both the user and whoever is accepting the payment.
  • I have used and times transactions have timed out.
  • Notifications for payment could be provided.
  • Not ever user has an account.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Makes easy and quick online payments to third-party vendors
  • Keeps a detailed track record of invoices to the customer/client
  • Archives each transaction so you're never looking for lost receipts
  • The mobile app could be more user friendly
  • Google Pay (formerly known as Google Wallet) should alert its users of changes to its platform
  • Better notifications and explanation of terms of service
  • Better cybersecurity for online payments and transactions
Arush Soel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Transfer huge amounts of money within seconds.
  • Nowadays, it has introduced an international payment from us to India(alternative to Paypal).
  • Earning rewards for each successful transaction.
  • Multiple transfer options available (phone no, account no, etc.).
  • Most of the time, a huge amount transactions are stuck and money takes a longer amount of time to refund.
  • Not supported for most of the stock trading apps.
  • Transactions failure every time in Binance(crypto trading app).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Faster response during transactions.
  • The NFC feature for Android devices.
  • Available for both platforms i.e. iOS and Android.
  • Transaction failure
  • Needs internet access to work
  • Authentications are not secure
  • No emails for transactions. Just notifications.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very easy to integrate.
  • Payment seems to be pretty easy from the user side which is helpful.
  • A secure platform and trusted by users.
  • Not sure how much of a user base there is.
  • The majority of our payment transactions are not through this platform.
  • Could make it easier for iOS devices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • You can send money to anyone, anywhere, anytime
  • Multi-vendor support
  • Fast and instant money transfers
  • Secure
  • Trusted and reliable
  • Regular application updates
  • Sometimes the Android application hangs and transaction fails. But is very rare and also dependent on the availability of the bank server
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Very intuitive user interface.
  • Works great on both mobile and desktop.
  • Has great incentives to use Google Pay like rewards and cash back.
  • Seamless integrates with Google account through email address.
  • It isn't always accepted but is most often.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of reimbursing/making payments between employees
  • Ensuring that one person can make a payment up front, rather than delaying things by physically collecting payments
  • Ensuring people can be paid from anywhere when they are not all in the office
  • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
  • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
  • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
Score 8 out of 10
Vetted Review
Verified User
  • They provide good rewards like cash back offers and gift vouchers.
  • Easy to pay by scanning the QR code.
  • Help us to find best recharges for our mobile.
  • Easy to pay electricity bill.
  • Will notify us if our validity expires on recharges.
  • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
  • We can check balance by enter the UPI Pin.
  • Debiting the money on payment and failing to credit to the reciever.
  • Held our money for 5 - 7 business days. If payment failed and debited from our account.
  • Should notify and block the user to make payment, if bank server is busy before the payment.
  • Provide double tick like Whatsapp if the receiver [can] see our message in chat.
Ajay S Insan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Very secure application as it require multi tier authentication
  • Keep the records of sent amount when started
  • Easy to use for payments and wallet transaction
  • Transactions failure are very high recently
  • Rewards coupons are irrelevant
  • Stuck transaction takes more time
  • Help support is not so good.
February 04, 2021

Google Pay Review

Score 1 out of 10
Vetted Review
Verified User
  • Poor customer service
  • Upgrade is a downgrade
  • Help center doesn’t provide help
  • Frustrating
  • New $5,000 per week limit is a bad business decision and is forcing me elsewhere
  • Help Center should be able to escalate to a supervisor
Jennifer Larson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The integration with Google Assistant has been helpful in easily setting reminders to send and/or request payments, especially in setting up repeating reminders for payments that probably could be automatic, but we prefer to review first.
  • Funds are processed quickly, which is so important. Thus far, the funds have almost always been available the very next business day rather than 2, 3, even 4 days later as some platforms do.
  • Google Wallet had a few glitches I was unhappy with, but Google Pay seems to have corrected them. Who knows if the changes were related to the name change or if they just happened to coincide with the timing for the most part, but either way I really don't have any big complaints.
July 18, 2017

Better than PayPal?

Heidi M. Garrido | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Provides method to receive fast payment.
  • Provides method to send fast payment.
  • Provides secure payment method.
  • Cutting down on time it takes to transfer funds to bank.
  • Providing a debit card to use funds right from the account.
  • More seamless paying via personal websites.
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